Melody Bono
Spring Hill,FL
Summary
Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes operations and policy knowledge and expansive experience in banking.
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced managing banker with over 10 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic banker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policies and training in accuracy. Motivated to learn, grow and excel in banking.
Overview
10
10
years of professional experience
Work History
Personal Banker- MOD
JPMorgan Chase
Spring Hill, FL
08.2012 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed vault duties to handle large deposits of up to $Amount and distribute currency to coworkers.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Developed schedules for up to Number employees per shift.
- Trained employees in essential job functions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FLSkills
Banking
Timeline
Personal Banker- MOD
JPMorgan Chase
08.2012 - Current
High School Diploma -
Nature Coast Technical High School