Noricell Marin

JPMorgan Chase

Bellflower, CA

06.2017 - 02.2023

Provided customer service to clients, including answering questions and resolving issues.
Conducted account openings and closings for clients.
Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Researched customer inquiries and reported findings in a timely manner.
Responded promptly to customer emails, phone calls and requests for information.
Cross-sold banking products such as credit cards, loans and investments.
Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Identified potential fraud risks on accounts and reported suspicious activities to management.
Participated in training sessions regarding new banking products or services.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Used product knowledge and abilities to execute consumer loans and other services.
Collaborated with team members to meet branch targets and objectives.
Identified transaction errors for unbalanced debits and credits.
Received mortgage and other loan payments by verifying payment dates and amounts due.