Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN DONAHUE

Peoria,AZ

Summary

Dynamic Personal Banker with a proven track record at Arizona Financial Credit Union, excelling in member support and branch operations. Skilled in banking and team leadership, I have effectively trained staff, enhanced customer satisfaction, and fostered strong client relationships. My approach has consistently improved team performance, demonstrating a commitment to excellence and a deep understanding of financial products.

Overview

22
22
years of professional experience

Work History

Personal Banker II

Arizona Financial Credit Union
Phoenix, AZ
03.2022 - Current
  • Training of new staff members.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Personal Banker

Arizona Federal Credit Union
Phoenix, AZ
03.2010 - Current
  • Assisted and advised customers on using online and mobile banking systems.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Used currency-counting machine to count currency and received checks.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Conducted account openings and closings for clients.
  • Advised customers on various financial products available from the bank.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Teller

Arizona Federal Credit Union
Phoenix, AZ
01.2007 - Current
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Performed special services for customers, ordering bank cards and checks.
  • Maintained confidentiality of bank records and client information.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Trained employees on cash drawer operation.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Answered customer inquiries regarding bank products and services.

Maintenance Custodian

McDonald's
Phoenix, AZ
04.2003 - 12.2006
  • Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Notified managers of repair needs or additions to building operating systems.

Education

High School Diploma -

Sunnyslope High School
Phoenix, AZ
05-2006

Some College (No Degree) -

Glendale Community College
Glendale, CA

Skills

  • Banking
  • Member support
  • Branch operations
  • Team member support
  • Product knowledge
  • Team leadership

Timeline

Personal Banker II

Arizona Financial Credit Union
03.2022 - Current

Personal Banker

Arizona Federal Credit Union
03.2010 - Current

Teller

Arizona Federal Credit Union
01.2007 - Current

Maintenance Custodian

McDonald's
04.2003 - 12.2006

High School Diploma -

Sunnyslope High School

Some College (No Degree) -

Glendale Community College

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BRIAN DONAHUE