BRIAN DONAHUE
Peoria,AZ
Summary
Dynamic Personal Banker with a proven track record at Arizona Financial Credit Union, excelling in member support and branch operations. Skilled in banking and team leadership, I have effectively trained staff, enhanced customer satisfaction, and fostered strong client relationships. My approach has consistently improved team performance, demonstrating a commitment to excellence and a deep understanding of financial products.
Overview
22
22
years of professional experience
Work History
Personal Banker II
Arizona Financial Credit Union
Phoenix, AZ
03.2022 - Current
- Training of new staff members.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Personal Banker
Arizona Federal Credit Union
Phoenix, AZ
03.2010 - Current
- Assisted and advised customers on using online and mobile banking systems.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Used currency-counting machine to count currency and received checks.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Conducted account openings and closings for clients.
- Advised customers on various financial products available from the bank.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Teller
Arizona Federal Credit Union
Phoenix, AZ
01.2007 - Current
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed special services for customers, ordering bank cards and checks.
- Maintained confidentiality of bank records and client information.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Verified customers' identification to ensure compliance with laws and regulations.
- Answered customer inquiries regarding bank products and services.
Maintenance Custodian
McDonald's
Phoenix, AZ
04.2003 - 12.2006
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Notified managers of repair needs or additions to building operating systems.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ05-2006
Some College (No Degree) -
Glendale Community College
Glendale, CASkills
- Banking
- Member support
- Branch operations
- Team member support
- Product knowledge
- Team leadership
Timeline
Personal Banker II
Arizona Financial Credit Union
03.2022 - Current
Personal Banker
Arizona Federal Credit Union
03.2010 - Current
Teller
Arizona Federal Credit Union
01.2007 - Current
Maintenance Custodian
McDonald's
04.2003 - 12.2006
High School Diploma -
Sunnyslope High School
Some College (No Degree) -
Glendale Community College
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