Melody Byer
Smyrna,NC
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in customer care. Offering more than a few years of background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sweet Peach Wax Studio
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Client Service Coordinator
Blue Pearl Pet Hospital
08.2022 - 06.2023
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Maintained and managed customer files and databases.
- Be the bridge between client and vet/vet techs in communication.
Guest Service Associate
State Farm Arena
04.2019 - 03.2022
- Engage with guest and create meaningful experiences.
- Enjoy live concerts and events!
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Client Service Coordinator
Banfield Animal Hospital
05.2019 - 08.2021
- Ensured good communication with associates clients.
- Checking in and out of guest.
- Opening and closing of store.
- Drove the flow of the hospital to make sure it ran as smoothly as possible.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Shift Lead
Massage Envy Spa
03.2018 - 05.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Performed a variety administrative and clerical tasks as shift full time shift lead.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Arts -
Georgia State University
Atlanta, GA06.2018
Banneker High School
Atlanta, GA05.2014
Skills
- Computer literate
- Strong work ethic
- Able to learn and adapt quickly
- Speak fluent English
- Team player/team leader
- Able to multitask
- Clear Communication
- Office Support
Timeline
Front Desk Receptionist
Sweet Peach Wax Studio
06.2023 - Current
Client Service Coordinator
Blue Pearl Pet Hospital
08.2022 - 06.2023
Client Service Coordinator
Banfield Animal Hospital
05.2019 - 08.2021
Guest Service Associate
State Farm Arena
04.2019 - 03.2022
Shift Lead
Massage Envy Spa
03.2018 - 05.2020
Associate of Arts -
Georgia State University
Banneker High School
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