Melody Carbajal
Atwater,CA
Overview
11
11
years of professional experience
Work History
MBE Application Review Specialist
Southern CA Minority Supplier Development Council
09.2022 - Current
- Presents ‘Pre-Certification' and ‘Resources to Succeed' monthly workshops.
- Respond to inquiries regarding NMSDC/SCMSDC certification or general inquiries regarding the Council.
- Regularly uses MS Office, MS Outlook, MS Excel, and other workplace software and online tools while communicating effectively both orally and in writing.
- Critically analyzes and interprets documentation in accordance with NMSDC certification guidelines while working in a fast-paced environment with competing and shifting priorities.
- Strong listening, organizational, and time management skills when conversing with new applicants, existing clients, and corporate representatives who support the organization.
- Coordinates implementation of people-related services, policies, and programs through departmental staff.
Fraud Analyst
Fashion Nova
05.2021 - 08.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collected evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Leveraged Microsoft Word, SalesForce, NetSuite, Looker, Accerify, Ethoca and other software tools to mange, create documents and other communications.
Social Media Representative
Fashion Nova
04.2017 - 05.2021
- Produced and submitted weekly reports outlining progress against performance objectives and relevant trends.
- Maintained continuous check on Facebook, SalesForce, Social Studio, NetSuite and TweetDeck metrics while optimizing and enhancing campaigns based on current trend data.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Assembled audit projects and analyzed data to identify opportunities for improvement with FashionNova's BBB score.
Property and Casualty Insurance Agent
Gac Insurance Agency
01.2014 - 03.2017
- Created tailored quotes and proposals to meet individual client needs.
- Delivered comprehensive product knowledge and guidance to assist clients in selecting the right products.
- Built and maintained client relationships in Spanish, identifying insurance needs and establishing trust and rapport.
- Promptly followed up with prospective clients to successfully close sales.
Education
Master of Arts - Migration Studies
University of San Francisco
San Francisco, CA06.2025
Bachelor of Arts - Political Science
Cal State Los Angeles
Los Angeles06.2022
Associate of Applied Science - Political Science
Glendale Community College
Glendale, CA06.2020
Associate Degree - Humanities
Merced College
Merced, CA2016
Skills
- Planning and Prioritization
- Customer Service Expert
- Bilingual (Spanish Speaker)
- Resolution Driven
- Campaign Development
- Records and Database Management
Internships
CALPIRG Intern
- Contributed to voter recruitment efforts for the 2020 elections.
- Collaborated as a key member of The New Voters Project Team.
- Participated in and organized strategic meetings aimed at optimizing voter turnout.
- Successfully fundraised donations for the CALPIRG Team.
BAJI -Black Alliance for Just Immigration
-Establishing meaningful connections with clients to understand their needs and provide effective support.
-Coordinating logistical aspects such as interpreter arrangements and managing Zoom calls to ensure smooth communication and collaboration.
-Conducting thorough and insightful interviews to gather relevant information and contribute to informed decision-making processes.
Timeline
MBE Application Review Specialist
Southern CA Minority Supplier Development Council
09.2022 - Current
Fraud Analyst
Fashion Nova
05.2021 - 08.2022
Social Media Representative
Fashion Nova
04.2017 - 05.2021
Property and Casualty Insurance Agent
Gac Insurance Agency
01.2014 - 03.2017
Master of Arts - Migration Studies
University of San Francisco
Bachelor of Arts - Political Science
Cal State Los Angeles
Associate of Applied Science - Political Science
Glendale Community College
Associate Degree - Humanities
Merced College
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