Ronald Norwood
8215 E. Outer Dr. Detroit,United States
Summary
Dynamic Workforce Development Coordinator with a proven track record at Michigan Minority Supplier Development Council, enhancing talent pipelines and securing over $800,000 in training grants. Expert in employer engagement and workforce analysis, with a flair for public speaking and a Six Sigma Green Belt. Achieved an 85% completion rate in high-impact educational programs, demonstrating exceptional project management and curriculum design skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Workforce Development Coordinator
Michigan Minority Supplier Development Council
01.2024 - Current
- Expand the workforce development ecosystem to assist in the growth of the talent pipeline for MBEs with over 20 organizations and businesses
- Developed partnerships with other organizations for opportunities that can assist in the growth and development of MBEs like registered apprenticeship programs.
- Provided technical assistance for MBEs with obtaining over $800,000 in upskilling and training grants
- Help with the recruitment and interviewing of over 110 new employees for several MBEs
- Developed a Job board for the Workforce Development Department.
- Identified areas needing improvement in the organization's existing workforce development strategy and provided solutions accordingly.
- Provide weekly and monthly report-outs for upper management
- Identified and developed relationships with wrap-around organizations to assist with transportation barriers, food insecurities, child care, housing, and mental health
- Coordinated the onboarding process of new hires, including orientation and training sessions.
- Analyzed each department's training needs and developed new training programs based upon data collected.
Youth Mental Health Case Manager
Journey to Healing Organization
01.2024 - Current
- Social-emotional initiatives
- Trauma-informed practices
- Implement program objectives outlined in the program curriculum
- Assisted with program design, implementation, and evaluation to ensure the program met its goals and objectives
- Capture attendance along with program observations and feedback
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or their relationships.
JAG Youth Facilitator / Project Manager, Strategic Operations
Detroit Employment Solutions Corporation
Detroit, United States
07.2021 - Current
- Implement and manage new projects and related tasks and assignments for the Detroit Employment Solutions Corporation Learn to Earn, a new initiative that provides adult residents with a stipend, career coaching, and other supports while they pursue their GED or high school diploma
- 5 years of experience managing client, donor, and/or grantee relationships
- 4 years of experience in managing grants and operations
- Experience managing 2 projects simultaneously
- Demonstrated ability to de-escalate concerns and provide solutions to 9 Career Centers & Detroit Public School Community District
- Proficient knowledge of Salesforce, Power School, OSMIS, etc.
- Proficiency in the Microsoft Office suite
- CASAS Proctor
- Virtual & In-person administration skills
- Enrolled over 500 Detroit Residents into the Learn to Earn Program
- Successful Graduates were placed into employment or training through Detroit at Work
- Sigma Lean 6 Greenbelt
- Program facilitator for Detroit Workforce for the Future pre-apprenticeship program
- Detroit Workforce for the Future Advisory Committee
- Successfully enrolled and graduated over 100 high school students from the Detroit Workforce for the Future pre-apprenticeship program with 90% being placed into a skills training program or college
- Initiated and led the new Bikes for Employees at Detroit Employment Solutions Corporation aiming to provide a healthy and environmentally sustainable transportation alternative
- Provide workforce readiness skills every week for several 9th-12th grade classes at Chandler Park Academy High School
- Assessed participant learning needs in order to tailor sessions accordingly.
- Eliminated learning gaps and effectively instructed students utilizing awide variety of innovative teaching aids and motivational and implementation strategies.
Community Ambassador
Connect 313
Detroit, United States
04.2022 - 04.2023
- Connect residents over 33 residents with the Affordable Connectivity Program
- Hosted Tech workshops for new computer users
- Public Laptop distribution
- Help plan out a tech hub for the community
- Recruited, interviewed, and hired volunteers and staff.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Gathered information from local sources that could be used by staff members in decision-making processes.
Shaper
Global Shapers Community
Greater Detroit Area
01.2020 - 10.2021
- The Global Shapers community is an Initiative of the World Economic Forum
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Helping to lead educational classes around urban gardens and renewable energy
- Helping to organize tree planting
- Helping to install Green stormwater infrastructure for the community
- Collaborating with maker spaces to make biochar
- Organized the creation of the Junior Shapers Program at the Detroit HUB
Career Coach
Matrix Human Services
03.2019 - 07.2021
- Enhancing interpersonal and employability skills for returning citizens through job training workshops and seminars
- Curate the Matrix online high school completion program helping 25 returning students obtain a high school diploma with an 85% completion rate
- Curate the Matrix Manufacturing Boot camp where participants earn a full-time job with the benefits of an OSHA10 certificate and an industry-recognized certification in manufacturing
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained up-to-date knowledge of federal and state employment laws and regulations.
- Assisting in finding wrap-around income support services such as transportation, food insecurities, housing, and childcare and helping to improve resume and interviewing skills
- Manage the CDA Grow Detroit Young Talent program for Matrix Adult & Senior division
- Fostering community relationships with other community centers
Youth Specialist
Neighborhood Service Organization
Detroit, MI
07.2018 - 03.2019
- Case management services for the year-round Youth Services Program
- Post-secondary counseling
- Assisted in coordinating services such as health care, mental health counseling, and tutoring.
- Acted as a liaison between the agency and clients' schools or employers when needed.
- Ensured compliance with policies, procedures, laws, and regulations pertaining to youth services.
- Assisted in developing and implementing individualized service plans for youth.
Fiber Optics Engineer
Rocket Fiber
, MI
04.2017 - 02.2018
- Assisted with architecting student curriculum for the HUB program
- Make fiber connections & assign fiber connections on Connect Master for technicians
- Installation analysis
- Splicing Fiber
- Install Fiber optics cables from manholes/ handholes to commercial and residential clients
- Residential Marketing and customer services
- Conferred with technical personnel to prepare designs or operational plans.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
Senior Community Manager
Lunar Labs
Detroit, MI
07.2016 - 03.2017
- Media release
- Shipping / Logistics
- Organize and conduct Free Smartphone Demo Classes for the Public
- Utilized SEO practices to increase the visibility of community content.
- Managed digital advertising budget and tracked performance metrics against KPIs.
- Engaged with customers directly via live chat support or one-on-one emails and calls when necessary.
- Analyzed community engagement data to inform future strategies.
- Conducted regular market research to identify industry trends, customer needs, and competitive landscape.
- Collaborated with marketing teams to align community strategies with brand goals.
Youth Organizer
Neighborhood Service Organization
07.2014 - 07.2016
- Oversaw program deployment.
- Facilitated connections with community organizations for various initiatives.
- Curated educational content and timelines for project terms.
- Established strong alliances during project rollouts.
- Facilitated educational excursions for students.
Supervisor
Thompson Hospitality
Huntsville, Alabama
07.2013 - 07.2014
- Manage inventory valued at $100,000.
- Supervised high-traffic areas including Market, Barista, and grill serving over 2,000 users each day.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised ateam of 15 employees in daily operations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
Resident Assistant
Alabama A&M University
Normal, Al
08.2010 - 05.2013
- Developed initiatives tailored to floor residents' requirements.
- Maintained a respectful environment by enforcing University and housing policies.
- Oversaw upkeep of the dorm hall's cleanliness and security.
- Responded to crisis situations quickly to maintain calm and immediately determine the level of assistance needed.
- Facilitated smooth delivery of parcels.
- Mediated conflicts between roommates.
- Completed weekly reports and other departmental paperwork, administered surveys, and assisted with check-ins and check-outs of residents
Catering Assistant
Aramark Refreshment Services
08.2009 - 07.2012
- Coordinated and organized delivery-ready catering requests.
- Maintained 'on-time' delivery schedule for catered events.
- Ensured proper storage of perishables in walk-in refrigerators, freezers, and dry storage areas.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Set up and cleaned food preparation and service stations before and after catered events.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
- Maintained cleanliness and organization of kitchen stations and storage areas.
Summer Intern
Hassan, Hassan & Tuchman, P.A.
Baltimore, MD
06.2011 - 08.2011
- Participated in legal proceedings.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Provided administrative support such as answering phones or scheduling appointments.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
- Utilized legal software and databases for case management and legal research.
Program Assistant
Detroit Parent Network
12.2010 - 01.2011
- Managed organization of events for young attendees.
- Oversaw care and management of over 600 children for a parent breakfast.
- Monitored progress on project timelines associated with each program activity or initiative.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
Customer Service Representative
Comerica Bank
06.2010 - 07.2010
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained accurate records of all financial transactions.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records and client information.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Received and counted daily inventories of cash, drafts and checks.
Analyst
Ford Motor Credit Company
08.2007 - 07.2008
- Highlighted by Detroit Auto Scene newspaper due to outstanding internship performance.
- Identified opportunities for process improvements across the organization.
- Analyzed large datasets with statistical methods and software programs.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained positive working relationships with fellow staff and management.
Education
Bachelor's degree - Political Science and Government, Philosophy
Alabama Agricultural And Mechanical University
AL12-2013
Charles H. Houston Scholars Summer program - Family law, Contracts, Civil Cases
University of Baltimore School of Law
06-2011
E-Commerce Business Camp - E-Commerce/Electronic Commerce
Wayne State University
07-2008
Board High School Scholars program -
Michigan State University - The Eli Broad College of Business
07-2008
Skills
- Six Sigma Green Belt
- Project Management
- Public Speaking
- Curriculum design
- Career counseling
- Employer engagement
- Training facilitation
- Workforce analysis
- Labor market research
- Data entry
Websites
Languages
English
Affiliations
- Host Graffiti Bike Tours in Detroit
- Volunteer at the Thanksgiving Day Parade
Accomplishments
- Jobs for America's Graduates (JAG) 6 out of 6 2024
- JAG Specialist of the Month Nov 2022
- Spirit of Detroit Award 2021
Certification
- DESC Procurement Training Course 2024
- Lean Six Sigma Green Belt 2024
- CASAS Proctor
- Microsoft Excel Training Certificate 2022
- Business & Employer Services Professional Certification- Chicago Jobs Council
- Certified Career Counselor Educator- Everything HR
- Abuse & Neglect- Detroit Wayne Metro Mental Health Authority 2018
- HIPAA Associate- Detroit Wayne Metro Mental Health Authority 2018
- Human Sex Trafficking Detroit Wayne Metro Mental Health Authority 2018
- Anti-Harassment- Detroit Wayne Metro Mental Health Authority 2018
Timeline
Workforce Development Coordinator
Michigan Minority Supplier Development Council
01.2024 - Current
Youth Mental Health Case Manager
Journey to Healing Organization
01.2024 - Current
Community Ambassador
Connect 313
04.2022 - 04.2023
JAG Youth Facilitator / Project Manager, Strategic Operations
Detroit Employment Solutions Corporation
07.2021 - Current
Shaper
Global Shapers Community
01.2020 - 10.2021
Career Coach
Matrix Human Services
03.2019 - 07.2021
Youth Specialist
Neighborhood Service Organization
07.2018 - 03.2019
Fiber Optics Engineer
Rocket Fiber
04.2017 - 02.2018
Senior Community Manager
Lunar Labs
07.2016 - 03.2017
Youth Organizer
Neighborhood Service Organization
07.2014 - 07.2016
Supervisor
Thompson Hospitality
07.2013 - 07.2014
Summer Intern
Hassan, Hassan & Tuchman, P.A.
06.2011 - 08.2011
Program Assistant
Detroit Parent Network
12.2010 - 01.2011
Resident Assistant
Alabama A&M University
08.2010 - 05.2013
Customer Service Representative
Comerica Bank
06.2010 - 07.2010
Catering Assistant
Aramark Refreshment Services
08.2009 - 07.2012
Analyst
Ford Motor Credit Company
08.2007 - 07.2008
- DESC Procurement Training Course 2024
- Lean Six Sigma Green Belt 2024
- CASAS Proctor
- Microsoft Excel Training Certificate 2022
- Business & Employer Services Professional Certification- Chicago Jobs Council
- Certified Career Counselor Educator- Everything HR
- Abuse & Neglect- Detroit Wayne Metro Mental Health Authority 2018
- HIPAA Associate- Detroit Wayne Metro Mental Health Authority 2018
- Human Sex Trafficking Detroit Wayne Metro Mental Health Authority 2018
- Anti-Harassment- Detroit Wayne Metro Mental Health Authority 2018
Bachelor's degree - Political Science and Government, Philosophy
Alabama Agricultural And Mechanical University
Charles H. Houston Scholars Summer program - Family law, Contracts, Civil Cases
University of Baltimore School of Law
E-Commerce Business Camp - E-Commerce/Electronic Commerce
Wayne State University
Board High School Scholars program -
Michigan State University - The Eli Broad College of Business
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