Melody Chen
San Francisco,CA
Summary
Proven team player and efficient cashier, adept at creating a welcoming atmosphere and accurately handling transactions at 5 Degree Tea House. Excelled in maintaining cleanliness and punctuality, demonstrating exceptional customer service and time management skills. Enhanced team collaboration and customer satisfaction through active listening and empathy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Barista/Cashier
5 Degrees TeaHouse
03.2021 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Elementary Education
San Francisco State University
San Francisco, CA05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Customer Service
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Timeline
Barista/Cashier
5 Degrees TeaHouse
03.2021 - 08.2024
Bachelor of Arts - Elementary Education
San Francisco State University
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