Melody Chin
WALNUT,California
Summary
Hardworking management professional with a good business sense, exceptional customer relations skills and a motivational leadership style. Detail-oriented and thorough with a solid history of keeping businesses financial viable. Offering 20 years of related experience.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Jameh Foods, Inc
Lake Forest, CA
11.2020 - 02.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided outstanding coaching to employees to boost productivity.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Operations Manager
Somi Somi
Irvine, CA
08.2018 - 09.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Country Kwik Market And Deli
Pomona, CA
02.2017 - 04.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Owner
Aloha Sushi
Kapolei, HI
01.2000 - 12.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Associates - Liberal Arts And General Studies
University of Hawaii At Manoa
Honolulu, HI05.2003
High School Diploma -
Kaimuki High School
Honolulu, HI06.1988
Skills
- Integrity and Transparency
- Employee Motivation and Performance
- Industry Expertise
- Adaptable and Flexible
- Balanced Work Ethic
- Employee Relations
- Customer Retention
- Financial Management
- Quality Control Planning
- Training and Development
- Staff Management
- Customer Service
Languages
Korean
Native or Bilingual
Timeline
Owner/Operator
Jameh Foods, Inc
11.2020 - 02.2022
Operations Manager
Somi Somi
08.2018 - 09.2019
Store Manager
Country Kwik Market And Deli
02.2017 - 04.2018
Owner
Aloha Sushi
01.2000 - 12.2014
Associates - Liberal Arts And General Studies
University of Hawaii At Manoa
High School Diploma -
Kaimuki High School
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