Melody Claros
San Antonio,TX
Summary
Shift Lead coordinating front-line service, station coverage, and team response while resolving 1–3 service or station issues per shift during busy rush periods. Keeps food safety, equipment checks at 5–10 per week, and workflow control on track while helping the crew adapt to changing demands. Supports service consistency by training associates and stepping into critical stations when needed. Registered Behavior Technician supporting behavioral support in structured, client-focused settings. Brings transferable strengths in consistent routines, calm communication, and following procedures from fast-paced front-line service, with a focus on helping clients stay engaged during sessions. Supports positive reinforcement and reliable session flow while adapting quickly to changing needs.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician
Blue Sprig Pediatrics
San Antonio, TX
04.2026 - Current
- Implemented individualized behavior intervention plans to enhance client development and learning outcomes.
- Fostered positive relationships with clients and families, enhancing engagement in therapy sessions for better outcomes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported the client using principles of applied behavior analysis.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Used Central Reach to document patient information, progress notes, and treatment plans.
In N Out Associate
In N Out Burger
San Antonio, TX
05.2021 - 05.2026
- Trained new associates on company policies and best practices, fostering a collaborative team environment.
- Maintained a clean and organized workspace in compliance with health and safety regulations.
- Assisted in the development of promotional materials to enhance customer engagement and sales.
- Provided excellent customer service by taking orders accurately and efficiently, ensuring a positive dining experience for all guests.
- Maintained high standards of cleanliness and food safety in compliance with health regulations, contributing to a safe environment for both staff and customers.
- Trained new associates on company policies and procedures, fostering a knowledgeable and effective workforce.
- Conducted regular equipment checks to ensure functionality and report any maintenance needs promptly.
- Demonstrated flexibility by adapting to changing roles and responsibilities during busy shifts.
- Managed inventory levels and restocked supplies to ensure timely service and product availability.
- Collaborated with team members to maintain a consistent workflow during peak hours, resulting in improved service times.
- Operated food preparation equipment efficiently while adhering to safety and cleanliness standards.
- Ensured exceptional customer service by actively engaging with patrons and addressing their needs promptly.
Education
High School Diploma -
Wagner High School
San Antonio01-2021
Skills
- Communication
- Customer service
- Team training
- Food safety
- Cleanliness standards
- Shift supervision
- Conflict resolution
- Inventory control
- Schedule coordination
- Performance coaching
- Cash handling
- Opening procedures
- Closing procedures
- Order accuracy monitoring
- Waste reduction
- Team huddles
- Employee discipline
Timeline
Registered Behavior Technician
Blue Sprig Pediatrics
04.2026 - Current
In N Out Associate
In N Out Burger
05.2021 - 05.2026
High School Diploma -
Wagner High School