Melody Collins
Atlanta,GA
Summary
Dynamic finance professional with extensive experience in financial analysis, customer service, and risk management. Expertise in leveraging strong analytical skills and comprehensive financial knowledge to deliver tailored finance solutions that enhance client satisfaction. Proven track record of cultivating lasting client relationships and driving team performance through effective collaboration. Recognized for adaptability to evolving challenges, with a steadfast focus on loan processing and regulatory compliance, complemented by exceptional communication and problem-solving capabilities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Banker - Lead
Truist Bank
Union City, GA
05.2021 - 03.2026
- Supported clients in navigating banking needs by managing account openings and closures, processing deposits and withdrawals, and assisting with loan and credit card applications.
- Executed transaction processing with precision and efficiency, ensuring customer identity verification and adherence to banking regulations.
- Cultivated client relationships to effectively promote bank products and services, ensuring alignment with sales objectives.
- Evaluated financial data to uncover trends and deliver tailored banking solutions.
- Established and executed customer service protocols to elevate client satisfaction and retention.
- Leveraged Microsoft Suite to generate secure documentation, perform data analysis, efficiently manage email correspondence, and maintain secure file storage in alignment with FDIC regulatory requirements.
Office Administrative Assistant
Shalom Personal Home Care LLC
Atlanta, GA
05.2021 - 05.2023
- Maintained appropriate filing of personal and professional documentation.
- Managed correspondence and communications, streamlining information flow across departments.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Record keeping of finances and payroll.
- Coordinated meetings and schedules for executives, ensuring efficient time management and resource allocation.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Retail Sales Advisor
Kids Footlocker
Atlanta, GA
06.2016 - 05.2021
- Conducted comprehensive training programs focusing on company procedures, product insights, customer interaction, and sales strategies for new employees.
- Facilitated seamless point-of-sale transaction processing to enhance customer experience.
- Maintained professionalism and addressed challenges to ensure smooth operations during peak periods.
- Coordinated fulfillment of orders and sourcing of products to meet demanding delivery schedules and enhance operational efficiency.
- Optimized sales processes and developed comprehensive training initiatives, resulting in sustained monthly sales of $5000.
- Ensured high-quality service delivery, contributing to increased client satisfaction and long-term loyalty.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
Education
Bachelor of Science - Integrated Studies
01.2022
- Awarded [Academic Award]
- Dean's List [Spring 2019]
- Honor Roll [2017-2022]
- [Achieve Atlanta] Scholarship Recipient
- Professional Development: [Work Readiness Course, Science and Math Intern Course]
- Relevant Coursework: [Financial Literacy] & [Data and Analytics]
- [3.68] GPA
Skills
- Sales strategy development
- Proficient in handling concurrent responsibilities
- Analytical problem-solving
- Skilled in Microsoft Suite tools
- Data entry proficiency
- Professional telephone communication
- Client support
- Innovative problem-solving
- Financial resource oversight
Accomplishments
- Spotlight Award
- Employee of the Month
- Increased Sales by 20%
- Member of National Honors Society
- Dean’s List 2018-2022
- Truist Operational Champion
- Notary Services
Certification
- CSP - Certified Sales Professional
Languages
English
Native or Bilingual
Timeline
Banker - Lead - Truist Bank
05.2021 - 03.2026
Office Administrative Assistant - Shalom Personal Home Care LLC
05.2021 - 05.2023
Retail Sales Advisor - Kids Footlocker
06.2016 - 05.2021
Clayton State University - Bachelor of Science, Integrated Studies