Melody Eastman
Division Manager
Newfield,NY
Summary
Results-driven leader, skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking with a mindset for continuous improvement. Tenacious with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Division Manager
E&V Energy Corp
Newfield, NY
11.2015 - Current
- Supervised daily planning, coordination and administration for division operations.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
Waitress
Uncle Joes Bar And Grill
Ithaca, NY
08.2008 - 02.2017
- Displayed enthusiasm and promoted excellent service to customers
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for next shift
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Supervisor of Coffee Kiosk at Ithaca College
SODEXO
Ithaca, NY
08.2011 - 11.2015
- Monitored workflow to improve employee time management and increase productivity.
- Performed daily inventory and ordering to provide suitable options for customers
- Mentored newly hired employees on operating equipment and safety to ensure a consistent level of service
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Jewelry Sales Specialist
Kohls Department Store
Ithaca, NY
08.2008 - 08.2010
- Provided first-rate service to all customers and potential customers.
- Trained and mentored new sales representatives.
- Provided On boarding for new employees, background check, new hire paper work and reference checking
- Maintained price changes and feature set and resets as requested by corporate
- Inventory and loss anaanalysis daily
Education
No Degree - Business Administration
Johnson & Wales University
Providence, RICertificate Of Completion - Cosmetology
T-S-T Boces
Ithaca, NY 09.2001 - 06.2003
Certificate - Barn Management
Horse Course Online
Online 12.2022 - Current
High School Diploma -
Newfield Central School
Newfield, NY 09.1999 - 06.2003
Skills
Sales and marketing
Timeline
Certificate - Barn Management
Horse Course Online
12.2022 - Current
Division Manager
E&V Energy Corp
11.2015 - Current
Supervisor of Coffee Kiosk at Ithaca College
SODEXO
08.2011 - 11.2015
Waitress
Uncle Joes Bar And Grill
08.2008 - 02.2017
Jewelry Sales Specialist
Kohls Department Store
08.2008 - 08.2010
Certificate Of Completion - Cosmetology
T-S-T Boces
09.2001 - 06.2003
High School Diploma -
Newfield Central School
09.1999 - 06.2003
No Degree - Business Administration
Johnson & Wales University