Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Additional Information
Timeline
Generic

Melody Ekeh

Everett,WA

Summary

I am a college student at the University of Washington Bothell, I am a detail-oriented and customer-focused professional transitioning into healthcare. With a rich background in retail and receptionist roles, I have recently advanced my career by completing a comprehensive 3-week phlebotomy course. This training has equipped me with hands-on experience in specimen collection using both buttery and straight needles, deepening my understanding of blood collection techniques and tube systems. Certified nationally as a phlebotomist, I excel in communication, handling inquiries, and maintaining organized records. My adaptability and strong customer service foundation enable me to thrive in dynamic environments, ensuring high-quality patient care in clinical settings

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Associate

Macy's
10.2023 - 02.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size, color, and brand.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Sales Associate

Micheal's
09.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Receptionist

Tangles & Locs
07.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Retail Associate

JCPenney's
09.2021 - 06.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Jack In The Box
04.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Biology

University of Washington Bothell
Bothell
06.2027

High School Diploma -

Mariner High School
Everett, WA
06.2023

Skills

  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Cash Handling Accuracy
  • Verbal and written communication
  • Proactivity
  • Teamwork and Collaboration
  • Time Management
  • Customer Service
  • Customer Assistance
  • Problem-Solving
  • Sales expertise
  • Phone Etiquette

Certification

  • Phlebotomy Technician, Phlebotomy Training Specialists - July 2023

Volunteering

Serene Lake Adult Family Home

(4802 Picnic Point Road, Edmonds, WA 98026) September 2023 - Present

I engage with residents to enhance their daily living experience through compassionate care and companionship. In addition to my interactive duties, I answer calls and complete paperwork for the business, ensuring smooth operations and effective communication. My duties also include organizing and participating in recreational activities such as games, crafts, and music sessions that foster a lively environment. I assist with meals, ensuring dietary needs are met and providing social interaction during dining times. Additionally, I help with light housekeeping duties to maintain a clean and comfortable living space for the residents. This role has strengthened my interpersonal skills and deepened my understanding of the unique needs of elderly adults, contributing significantly to their quality of life and overall well-being.


Seattle Children's Alyssa Burnett Adult Life Center

(19213 Bothell Way NE, Bothell, WA 98011) January 2024 - March 2024

I played a vital role in enhancing the daily lives of special needs children and adults by assisting with a variety of educational and therapeutic activities. My responsibilities included helping to facilitate art and music therapy sessions, supporting physical activities to promote health and well-being, and assisting in the development of social skills through group interactions. I also contributed to life skills workshops, where I helped individuals learn essential tasks such as cooking, budgeting, and personal care. This position not only demanded strong interpersonal skills but also required patience, creativity, and a deep understanding of the unique challenges faced by the community we served.


Additional Information

Event Decorating & Planning Business

(Everett Through Tukwila Areas ) 2020-Present

As the owner and lead coordinator of a small event decorating and planning business, I specialize in designing and executing customized events that meet diverse client needs. I manage all aspects of event planning, from concept development to on-site execution, ensuring a seamless experience. My expertise includes theme development, vendor coordination, and logistics management, delivering memorable events that consistently exceed client expectations.

Timeline

Retail Associate

Macy's
10.2023 - 02.2024

Sales Associate

Micheal's
09.2022 - 03.2023

Receptionist

Tangles & Locs
07.2022 - 09.2022

Retail Associate

JCPenney's
09.2021 - 06.2022

Cashier

Jack In The Box
04.2021 - 08.2021

No Degree - Biology

University of Washington Bothell

High School Diploma -

Mariner High School
Melody Ekeh