Melody Elmore
Moore,OK
Summary
Dedicated Medical Assistant with extensive experience at Family Pediatrics, excelling in patient care coordination and clinical documentation. Proficient in immunization administration and HIPAA compliance, I foster strong patient relationships through compassionate communication. My commitment to optimizing clinic workflow has significantly reduced wait times, enhancing overall patient satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Associate
Athleta- Gap
Oklahoma City, OK
09.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained product displays and ensured merchandise was well-stocked and organized on sales floor.
- Collaborated with team members to achieve store sales goals through effective communication and teamwork.
- Handled cash register operations accurately, managing transactions and balancing cash drawers at end of shifts.
- Participated in inventory management, conducting stock counts and assisting with replenishment processes.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Medical Assistsnt
Family Pediatrics
Oklahoma City, OK
07.2013 - 2022
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Facilitated communication between patients and healthcare providers, enhancing care coordination.
- Administered immunizations and medications under physician supervision, ensuring patient safety.
- Managed scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on treatment plans and preventive care, improving health literacy and compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
No Degree - Nursing
Oklahoma City Community College
Oklahoma City, OKCertificate - Medical Assistant/Plebotomy
Platt College
Oklahoma City, OKSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Phlebotomy
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Professionalism and ethics
- Patient care coordination
- Medical supply inventory
- Inventory management
Timeline
Sales Associate
Athleta- Gap
09.2024 - Current
Medical Assistsnt
Family Pediatrics
07.2013 - 2022
No Degree - Nursing
Oklahoma City Community College
Certificate - Medical Assistant/Plebotomy
Platt College