Melody Green
Nampa,ID
Summary
I am a versatile professional with 10 years experience of customer service, which includes 6 years as a CNA/ Hospitality Aide/ Caregiver, 1 year Front Desk Clerk Night Auditor, and 2.5 years as a server.
I am skilled in managing multiple responsibilities in fast-paced environments with a strong background in patient care and administrative tasks. Combines medical knowledge, exceptional interpersonal skills, and a commitment to efficiency to provide outstanding service. I am currently enhancing Project Management Skills through Merit America, resulting in a Google Certification.
Overview
14
14
Years of professional-customer service experience
Work History
Server
Shari's Cafe and Pies
07.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Delivered exceptional customer service in a fast-paced restaurant.
- Efficiently managed multiple tables.
- Collaborated with kitchen staff and host to ensure timely and accurate order fulfillment.
Front Desk Night Auditor
Quality Inn
01.2012 - 04.2013
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
- Monitored facility security for guest and personnel safety.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
CNA, Hosp. Aide, Caregiver
Cottages of Weiser, The Lantern of Madison
01.2003 - 02.2009
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted and provided compassionate assisting with daily living needs, and activities-(ADLS)
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Communicated effectively with healthcare teams.
- Maintained accurate patient records.
Education
Project Management Certification Through Google. - Project Management Skills
This will result in me bringing a fresh perspective to organizational challenges, leading teams,effective budgeting, and company profit.
Non - Health Sciences, Psychology 101, Nursing
GED - General Studies
05.2001
Skills
Patient care
Multi-line phone system operation and scheduling (front desk operations)
HIPPA compliance and patient confidentiality
Efficient multitasking and prioritizing
Strong interpersonal communication skills
Adaptability to diverse work environments
Timeline
Server - Shari's Cafe and Pies
07.2022 - 10.2024
Front Desk Night Auditor - Quality Inn
01.2012 - 04.2013
CNA, Hosp. Aide, Caregiver - Cottages of Weiser, The Lantern of Madison
01.2003 - 02.2009
Merritt America - Project Management Certification Through Google. , Project Management Skills
T. V. C. C. - Non, Health Sciences, Psychology 101, Nursing
BSU - GED, General Studies
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