Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELODY GRULLON

Dallas,TX

Summary

Dedicated professional with strong communication skills excels in both independent and team settings. Superior abilities to thrive in fast-paced environments and deliver exceptional customer service. Skilled in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Proven track record as an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Axs Ticketing
06.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Retention Specialist

Brink's Home Security
01.2021 - 01.2022
  • Answered multi-line phone calls and assist customers with products and services.
  • Responsible for retention; retained customers wanting to cancel service.
  • Negotiated contract rates and terms.
  • Responsible for posting payments.
  • De-escalated customers that were upset about increased bills.

Office Assistant/Receptionist

Melo Cares
01.2017 - 01.2020
  • Responsible for assisting the office with all administrative duties.
  • Assisted departments as needed.
  • Answered phones and greeted customers and guests.
  • Responsible for accounts and billing.

Customer Service Agent, Record Keeper and Processor Scanner, CSR

Arbonne International/Cofile/Priority Fulfillment Services
01.2012 - 01.2016
  • Answered multi-line phone calls and assisted customers with products and services.
  • Responsible for field support and product claim calls.
  • Approved return authorizations.
  • Responsible for daily research.
  • Restored documents and historical books.
  • Provided documents, as requested, to numerous cities.
  • Assisted with technical navigation when system issues occurred.
  • Responsible for meeting financial sales goals.
  • Long-Term Contracts Positions

Customer Service Rep

Silicon Valley Staffing
01.2011 - 01.2012
  • Answered multi-line phones calls and assisted customers with products and services.
  • Responsible for accuracy of entering orders.
  • Provided daily customer service.
  • Managed and maintained status on lost orders.

Dispatcher

Yeroc Enterprise
01.2009 - 01.2011
  • Received all inbound calls and transferred to requested individual or department.
  • Dispatched drivers to scheduled destinations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

GED -

Warren T White Highschool
Dallas, TX
06.2003

Skills

  • Proficient in MS Office Suite
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Call management
  • Documentation
  • Order processing
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution

Certification

  • Certified [HIPPA], [CPR Select] - [06-04-2027]

Timeline

Customer Service Representative

Axs Ticketing
06.2023 - 08.2024

Retention Specialist

Brink's Home Security
01.2021 - 01.2022

Office Assistant/Receptionist

Melo Cares
01.2017 - 01.2020

Customer Service Agent, Record Keeper and Processor Scanner, CSR

Arbonne International/Cofile/Priority Fulfillment Services
01.2012 - 01.2016

Customer Service Rep

Silicon Valley Staffing
01.2011 - 01.2012

Dispatcher

Yeroc Enterprise
01.2009 - 01.2011

GED -

Warren T White Highschool

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