Melody Kelley
Williamstown,KY
Summary
Seasoned Pharmacy Technician with 27 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Florence, KY
08.2007 - Current
- Assisted customers with questions about their orders or products available for purchase.
- Resolved customer complaints in a timely manner.
- Identified areas where improvements could be made in terms of accuracy, speed, cost-effectiveness.
- Generated various reports related to sales performance, inventory levels.
- Coordinated with other departments to ensure successful order fulfillment.
Billing Specialist
CVS Pharmacy
Florence, KY
03.2018 - 03.2020
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Answered customer inquiries regarding billings, payments, account status.
- Maintained accurate records of collections, adjustments and denials in the system.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Developed financial reports detailing accounts receivable aging status.
Education
Business Management
Northern Kentucky University
Williamstown, KYSkills
- Pharmacology knowledge
- Insurance Billing
- Insurance Verification
- Medication Dispensing
- Problem-solving skills
- Pharmaceutical Calculations
- Supporting pharmacy operations
Timeline
Billing Specialist
CVS Pharmacy
03.2018 - 03.2020
Pharmacy Technician
CVS Pharmacy
08.2007 - Current
Business Management
Northern Kentucky University