MELODY LINDSEY
Chicago,IL
Summary
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address clients concerns head-on, develop proactive solutions and implement corrections with efficiency. Applies practiced listening and speaking skills. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other clients needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Garfield Counseling Center Inc
Chicago, IL
06.2019 - Current
- Answered multi-line phone system, routing calls
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
HOUSEKEEPING ATTENDANT
AMB Industries Inc De
Chicago, IL
04.2019 - 02.2020
- Restocked room supplies such as facial tissues for personal touch with every job
- Kept building entryway glass clean and polished for professional presentation
- Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean and comfortable.
LEAD CASHIER
Dunkin' Donuts
Chicago, IL
07.2015 - 03.2018
- Educated employees on all job tasks, including register use, merchandising and customer service
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Resolved escalated customer disputes with special actions such as discounts
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Education
High School Diploma - undefined
St.Leonard's Ministries
Chicago, IL12.2021
Certification
- Cara/Cleanslate 2007-04/2009-06 Core Life Skills Personal & Professional Excellence
- Narcan Training 2023-01 Garfield Counseling Center
- Conflict Resolution 2023-02 Garfield Counseling Center
Skills
- Product and service knowledge
- Outbound and inbound calls
- Problem resolution
- Verbal and written communication
- Multitasking and Time Management
Timeline
Client Intake Coordinator
Garfield Counseling Center Inc
06.2019 - Current
HOUSEKEEPING ATTENDANT
AMB Industries Inc De
04.2019 - 02.2020
LEAD CASHIER
Dunkin' Donuts
07.2015 - 03.2018
High School Diploma - undefined
St.Leonard's Ministries