MELODY MACIEL
Whittier,CA
Summary
Seeking a position with challenging opportunity with a progressive organization, which offers a high level of responsibility that will utilize my skills, and growth.
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
19
19
years of professional experience
Work History
Marketing Manager
Guerrillads Inc
El Monte, CA
10.2022 - Current
- Analyzed market trends and consumer insights to inform strategic decision-making processes.
- Developed and implemented comprehensive digital marketing strategies to enhance brand visibility.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Developed and executed online marketing campaigns, significantly enhancing customer engagement.
- Analyzed market trends and customer feedback to refine promotional campaigns.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Inside Sales Associate
Famous Pacific Shipping USA
Cypress, CA
01.2018 - 09.2020
- Inside sales consist of duties such as Cold calls on a daily basis and obtaining customer's: coloaders and direct customers.
- Creating Booking via Ocean Import, Ocean Export per new or existing customer request.
- Providing rates via Ocean /Air Import & Export
- Providing Sailing schedules per customers request, consist of google maps to check origin and destination, provide correct routing closet CFS bonded warehouse and if service is available.
- Coordinating with other sales, on potential customer and strategy to use. Complete communication skills are involved on daily basis.
- 50 cold calls are made daily, promoting Ocean Export/Import per Supervisor request. 30 calls made in the East coast, and 20 calls and west coast due to time difference.
- Forwarding confirmed bookings to customers. Along with booking confirmation (System ILog) is involved.
- Receive proper documents to ship MSDS, IMO, Invoices. Per Export/Import Supervisor request.
- Creating spreadsheets to input all customer detailed information, on followed up conversations were and what they want to ship.
- Experienced in listening to full details.
- Followup on a daily basis, follow up with existing leads or potential customers on promotions that are being offered by the company (Example: Competitive Ocean Rates)
AIR EXPORT & CUSTOMER SERVICE COORDINATOR
Ufreight America
Inglewood, CA
11.2011 - 10.2017
- Excellent Customer service / Great Communication Skills
- Accurate and timely Entry submissions
- Receive, review, and process export documentation
- Prepare and accurately process AWB, BL, Insurance Certificates, and Consular Documents
- Arrange, book, and confirm cargo space on aircraft/ vessel/truck/ Red berry checking
- Communicate with customers both internal and external of shipment status
- Accurate and timely billing of clients/ Air Import and Export
- Coordinate timely pick-up and deliveries (coordinate wit shipper, oversea agent, customers
- Adherence to procedures and productivity standards
- Participate and support other team members with accounts and workload on day-to-day operations
- Handle numerous oversea, and US customers.
- Shippers & oversea agents contact on instructions for freight arrangements.
- Accomplishments Recd a few new customer on board due to my ethics.
AIR IMPORT COORDINATOR
Ufreight America
Inglewood, CA
08.2007 - 09.2011
- Daily Task Import Agent obtains of receiving pre-alerts in the morning from destination. Opening each file per MASTER AWB #
- Submitting details to each assigned HAWB# (checking if each customer in the US as an in house broker that will clear customs) If not then company will ask customer if would like to us our services, then a fee will be forward for approval to move forward on US customs clearance entry. To obtain 3461 entry form.
- Followed by calling Airlines checking on status (Clearance and document release "Documents Consist of Invoice, Packing List, HAWB in the US")
- Arrival Notice for Broker to submit clearance is created
- Oversea and customer will always be notified on a time accordance.
- Communication is always important when working in freight forwarding & Patience
- Shipment as been cleared at airlines, customer in the US received order. Oversea is aware, agent, customer. Company collect truckers bill, runner bill for picking up pouch from airlines. Then close out and bill, to accordance of billing term FOB, Collect, DDP, DDU.
- File per A-Z and storage records, and pull out per agent or customer request (Stays in record 5 years)
- Customer service was involved, transferring phone calls on a daily basis. Take messages and relaying on appropriate agents.
- Communication, with the warehouse of incoming cargo and truckers that will drop off
- Receiving order will be issued to warehouse on incoming orders. Checking on damages anything that needs to be advised to oversea on arrival to US warehouse.
- Claims filed against trucking company or airlines on Damages / sign off on cargo release.
- Handle numerous accounts and deal with trucker's on a daily basis / Dispatch and receiving trucking quotations.
- Document preparation: Submitting I.T, TE, IE to US custom, shipment to cross port
Education
High School Diploma -
Inglewood High School
Inglewood, CA01-2001
Graduated/Certification - Unit Secretary Clerk (Hospital Occupation & Bank Clerk)
SCROC Torrance
Torrance, CA01-2002
Skills
- Microsoft Office (Word, Excel and Outlook) type 75wpm
- Digital marketing
- Social media marketing
- Customer relationship management (CRM)
- Brand promotion
- Marketing analytics
- Advertising management
- Brand-building strategies
- Market analysis
Language
Bilingual Fluent English and Spanish
Interests
Team player with a very enthusiastic attitude toward career goals
Timeline
Marketing Manager
Guerrillads Inc
10.2022 - Current
Inside Sales Associate
Famous Pacific Shipping USA
01.2018 - 09.2020
AIR EXPORT & CUSTOMER SERVICE COORDINATOR
Ufreight America
11.2011 - 10.2017
AIR IMPORT COORDINATOR
Ufreight America
08.2007 - 09.2011
Graduated/Certification - Unit Secretary Clerk (Hospital Occupation & Bank Clerk)
SCROC Torrance
High School Diploma -
Inglewood High School
Awards
Tsa training certification