Melody McMillan
Raleigh,NC
Summary
Dynamic Financial Aid Counselor with proven expertise in loan processing and data analysis at Shaw University. Adept at verifying document authenticity and providing exceptional customer service, ensuring compliance with financial aid regulations. Recognized for developing tailored loan packages and collaborating effectively across departments to enhance student support services.
Overview
9
9
years of professional experience
Work History
Financial Aid Counselor
Shaw University
Raleigh, NC
07.2021 - Current
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Developed and recommended personal or commercial loan packages for clients.
- Provided guidance on the completion of all necessary forms, applications and documents related to financial aid.
- Collaborated with other departments to coordinate services related to student financial aid programs.
- Software Skills: Datatel, PowerFAIDS, Jenzabar and Colleague.
Examiner
NCDMV
Durham, NC
10.2016 - 06.2021
- Verified document authenticity to process license application.
- Participated in training sessions designed to keep abreast of industry developments.
- Identified potential fraud by analyzing data for any irregularities or discrepancies.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Evaluate Applicant's knowledge, vision, and driving skills through assessments and road tests, ensuring compliance with NC motor and vehicle laws, and certifying qualified drivers for safer roads.
Education
Master of Science - Higher Education Administration
Buffalo State University
Buffalo, NY05-2003
Skills
- Financial aid regulations
- Loan processing
- Data analysis
- Document verification
- Application review
- Customer service
Timeline
Financial Aid Counselor
Shaw University
07.2021 - Current
Examiner
NCDMV
10.2016 - 06.2021
Master of Science - Higher Education Administration
Buffalo State University
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