Summary
Overview
Work History
Education
Skills
Timeline
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Melody Mehrotra

Jersey City,NJ

Summary

Award-winning, experienced designer and creative leader with nearly a decade of expertise in developing cutting-edge, user-friendly solutions. I excel at prioritizing user needs in every project, leveraging creativity to deliver delightful, impactful designs that resonate.

Overview

13
13
years of professional experience

Work History

Vice President, Experience Design

JP Morgan Chase - Consumer Banking
07.2022 - Current
  • Founding leader of multidisciplinary working group focusing on integrating artificial intelligence (AI) into user experience and accessibility practices, successfully bridging gaps between these disciplines and evangelizing AI solutions in digital banking services.
  • Winner of the 2024 Banking Tech Award for Best Use of Tech in Consumer Banking, demonstrating excellence in leveraging technology to enhance user-centric design solutions.
  • End-to-end design and delivery of high-priority digital experience helping Gen Z customers open their first bank account projected to add net new $400 million.
  • Successfully navigating design & delivery in a large, regulated industry through close collaboration with subject matter experts leading to seamless launches of mobile experiences used by over 54 million customers.
  • Leading numerous user-centered workshops & brainstorming activities with cross functional stakeholders to ensure designs are usable, viable, valuable, feasible, and accessible.
  • Thriving amid shifting deadlines and scope changes by adapting and bringing clarity to the team in moments of ambiguity.
  • Proactively mentoring junior designers throughout the design process, cultivating their skills and contributing to team success.

Senior User Experience Designer

JP Morgan Chase - Consumer Banking
06.2021 - 07.2022
  • Managed multiple design projects simultaneously, consistently meeting deadlines and delivering high-quality designs while adhering to established design systems.
  • Incorporated accessibility WCAG best practices into designs, making products usable for all users.
  • Coordinated with product managers & stakeholders to define requirements and translate them into actionable design tasks for both internal and external users.
  • Championed a user-centered design approach, leading to higher customer satisfaction scores.

Product Designer

Bad Dryad LLC
02.2018 - Current
  • Designed and created high-quality, comfortable bike shorts for eCommerce customers.
  • Developed unique digital designs to enhance product appeal and attract buyers.
  • Gathered customer feedback to improve product design and satisfaction.
  • Managed eCommerce shop operations, ensuring smooth browsing and purchasing experiences.
  • Handled product listings, marketing, customer inquiries, and timely order fulfillment.
  • Created user-friendly product descriptions and visuals, boosting engagement and sales.

Associate Instructor - User Experience

General Assembly
01.2021 - Current
  • Facilitate a dynamic and collaborative classroom culture through hands-on group activities and lectures
  • Mentored over 30 students, reinforcing UX design concepts and methods in the classroom.
  • Guided students in completing project, resumes, and portfolio deliverables to enhance their skills and professional development.

Adjunct Professor & Costume Shop Manager

Montclair State University
09.2016 - 06.2017
  • Developed and delivered engaging curriculum focused on costume design principles, history, and practical applications, teaching courses to up to 60 undergraduate students.
  • Effectively managed design projects and timelines, achieving 15% cost savings while ensuring all costumes were completed on time, within budget, and to high standards of craftsmanship.
  • Supervised and mentored students in costume design projects providing guidance and feedback to enhance their skills and creativity.

Project Manager & Designer

Kaiser Permanente
11.2013 - 08.2016
  • Oversight, organization, and management of on-site costume shop, staff and special projects.
  • Collaborated with leadership to design visually striking costumes that supported the overall vision of the production.
  • Led workshops and training sessions for production teams on techniques and best practices, fostering a collaborative environment and improving overall production quality.
  • Effectively managed costume design budgets and timelines, achieving 15% cost savings while ensuring all costumes were completed on time, within budget, and to high standards of creativity and craftsmanship.

Professional Costume Designer

Various - Freelance
10.2011 - 06.2016
  • Mastered garment construction techniques, enabling faster construction which reduced production costs.
  • Enhanced costume designs by incorporating historical accuracy, sophisticated design concepts and cultural relevance into each project.
  • Managed budgets and timelines effectively under high-pressure circumstances, ensuring all costumes were completed on time and within budget constraints.
  • Streamlined the costume design process by implementing organizational systems for sketches, fabric samples, and measurements.

Product Designer & UX Researcher

Neighborhood Help Startup
11.2020 - 12.2020
  • Worked with startup stakeholders to craft captivating and user-friendly experiences for mobile app.
  • Created wireframes from user research and interactive prototypes in Figma to demonstrate design concepts and validate user journeys, improving task completion rates by 20%.
  • Coordinated with developers throughout entire product lifecycle, ensuring alignment between design vision and technical specifications, and using Zeplin for handoff.

Product Designer & UX Researcher

Allegiance Fundraising
06.2020 - 10.2020
  • Provided empathetic user-centered designs for white label non-profit fundraising websites, enhancing the donation process and increasing donation conversion rates by 40%.
  • Carried out user research and usability tests to pinpoint areas of concern and identify insights, leading to a 35% improvement in user experience metrics.
  • Collaborated with the client to grasp their business objectives and convert them into practical design tactics, resulting in a 30% increase in client satisfaction and a 25% boost in project success rates.

Education

Google UX Design Professional Certificate

General Assembly - Front-End Development Part-Time

General Assembly - User Experience Immersive

Master of Arts - Design

University of California, Irvine

Bachelor of Arts - Technical Theatre

Weber State University

Skills

  • Product Strategy
  • Rapid Prototyping & Wireframing
  • Teaching & Mentorship
  • Usability Testing
  • User Interface Design
  • HTML, CSS, Javascript
  • AI Tools for UX
  • Customer Journey Mapping
  • Digital Collaboration
  • Information Architecture
  • Interaction Design
  • Mobile & Responsive Design

Timeline

Vice President, Experience Design

JP Morgan Chase - Consumer Banking
07.2022 - Current

Senior User Experience Designer

JP Morgan Chase - Consumer Banking
06.2021 - 07.2022

Associate Instructor - User Experience

General Assembly
01.2021 - Current

Product Designer & UX Researcher

Neighborhood Help Startup
11.2020 - 12.2020

Product Designer & UX Researcher

Allegiance Fundraising
06.2020 - 10.2020

Product Designer

Bad Dryad LLC
02.2018 - Current

Adjunct Professor & Costume Shop Manager

Montclair State University
09.2016 - 06.2017

Project Manager & Designer

Kaiser Permanente
11.2013 - 08.2016

Professional Costume Designer

Various - Freelance
10.2011 - 06.2016

Google UX Design Professional Certificate

General Assembly - Front-End Development Part-Time

General Assembly - User Experience Immersive

Master of Arts - Design

University of California, Irvine

Bachelor of Arts - Technical Theatre

Weber State University

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Melody Mehrotra