Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Mua

Minneapolis,MN

Summary

Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

5
5
years of professional experience

Work History

Help Desk Support Technician

Data Recognition Corporation
2023.11 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Guided clients through how to created user accounts and assigned permissions.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

Cashier

Michaels Arts And Crafts
2022.05 - 2022.08
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Restocked sales floor with current merchandise
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Cashier

Kohl's
2019.05 - 2019.08
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Bachelor of Arts - Computer Science

University of Minnesota - Twin Cities
Minneapolis, MN
05.2023

High School Diploma -

Champlin Park High School
Champlin, MN
06.2020

Skills

  • Microsoft Office Suite
  • Ticket support system management
  • Customer Communication and Empathy
  • Customer Service
  • User Support
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Help Desk Operations
  • Interpersonal Skills

Timeline

Help Desk Support Technician

Data Recognition Corporation
2023.11 - Current

Cashier

Michaels Arts And Crafts
2022.05 - 2022.08

Cashier

Kohl's
2019.05 - 2019.08

Bachelor of Arts - Computer Science

University of Minnesota - Twin Cities

High School Diploma -

Champlin Park High School
Melody Mua