Melody Mua
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Help Desk Support Technician
Data Recognition Corporation
11.2023 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Guided clients through how to created user accounts and assigned permissions.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Cashier
Michaels Arts And Crafts
05.2022 - 08.2022
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Restocked sales floor with current merchandise
- Greeted customers, helped locate merchandise, and suggested suitable options.
Cashier
Kohl's
05.2019 - 08.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Minneapolis, MN05.2023
High School Diploma -
Champlin Park High School
Champlin, MN06.2020
Skills
- Microsoft Office Suite
- Ticket support system management
- Customer Communication and Empathy
- Customer Service
- User Support
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Help Desk Operations
- Interpersonal Skills
Timeline
Help Desk Support Technician
Data Recognition Corporation
11.2023 - Current
Cashier
Michaels Arts And Crafts
05.2022 - 08.2022
Cashier
Kohl's
05.2019 - 08.2019
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
High School Diploma -
Champlin Park High School
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