Melody Nichols
Broken Arrow
Summary
Results-driven professional skilled in staff supervision, inventory management, and critical thinking. Successfully trained teams to improve service protocols, contributing to increased efficiency and guest loyalty in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
Hard Rock Hotel & Casino
Tulsa, OK
06.2025 - Current
- Supervised daily operations of food and beverage outlets, ensuring compliance with safety and health regulations.
- Collaborated with bar staff to maintain quality standards and enhance guest satisfaction.
- Trained new team members on service protocols, enhancing overall team efficiency and performance.
- Assisted in inventory management, tracking supplies to prevent shortages and reduce waste.
- Implemented best practices for customer service, fostering a welcoming atmosphere for guests.
- Resolved guest complaints promptly, improving overall guest experience and customer loyalty.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Receptionist
Tulsa Comprehensive Treatment Center
Tulsa, OK
03.2024 - 05.2025
- Managed multi-line phone system, ensuring prompt and professional communication with clients.
- Scheduled appointments and maintained accurate patient records within electronic health record systems.
- Assisted in onboarding new staff, providing training on office procedures and protocols.
- Coordinated patient intake processes, verifying insurance information and collecting necessary documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Mixologist
Hard Rock Hotel & Casino
Tulsa, OK
02.2017 - 05.2024
- Created innovative cocktail recipes to enhance guest experiences.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Managed inventory and ordered supplies to ensure bar operations ran smoothly.
- Collaborated with culinary team to develop signature drinks for special events and promotions.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Education
Associate of Science - Business Management
Community Care College
OK12.2016
Skills
- Menu development
- Waste reduction
- Cost control
- Ordering supplies
- Inventory management
- Staff supervision
- Staff leadership
- Scheduling staff
- Records maintenance
- Customer service
- Opening and closing procedures
- Critical thinking
Timeline
Food and Beverage Supervisor
Hard Rock Hotel & Casino
06.2025 - Current
Receptionist
Tulsa Comprehensive Treatment Center
03.2024 - 05.2025
Mixologist
Hard Rock Hotel & Casino
02.2017 - 05.2024
Associate of Science - Business Management
Community Care College