Markita Gurley
St Louis,Missouri
Summary
Experienced phlebotomist with a 25-year track record in the field. Entrusted with new hire training, retraining existing employees, and overseeing site operations. Proficient in data entry, billing and coding, phlebotomy techniques, customer service, and facility management.
Overview
31
31
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
St Louis, Missouri, USA
12.2005 - Current
- Responsible for the training of assigned staff and site based staff in phlebotomy protocols, procedures, and safety
- Oversees employee productivity, patient satisfaction, insurance billing, and the reduction of tests not performed due to errors
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Organized daily work based on collection priority.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
Medical Assistant
Grace Hill Health Center
St Louis, Missouri, USA
05.1996 - 12.2005
- Responsible for office procedure setup, phlebotomy, injections, medical billing and coding, obtaining patient vital signs, reporting abnormal results and patient consultations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Medical Assistant/Phlebotomy
07.1994 - 06.1995
Education
Medical Assistant Certication -
Maric College Of Health Careers
St Louis, Missouri03.2025
St Louis, Missouri
12.2005
Medical Assistant/Phlebotomy -
06.1995
Skills
- Data entry
- Billing and coding
- Phlebotomy
- Customer service
- Overseeing the function of a facility
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Venipuncture expertise
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Capillary puncture
- Infection control
- Quality control
- Paperwork processing
- Patient preparation
- Recording data
- Sample storage
- Skin puncture
- Quality control guidelines
- Medical records management
- Medical office administration
- Health and safety
- Proper labeling
- Sample labeling
- On-site testing
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Team leader
Timeline
Phlebotomist
Quest Diagnostics
12.2005 - Current
Medical Assistant
Grace Hill Health Center
05.1996 - 12.2005
Medical Assistant/Phlebotomy
07.1994 - 06.1995
Medical Assistant Certication -
Maric College Of Health Careers