Melody Pope
Summary
Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.
Overview
17
17
years of professional experience
Work History
Behavioral Health Technician
Liberty Wellness
03.2025 - Current
- Monitored patient behaviors and provided immediate support during crises to ensure safety and stability.
- Documented patient progress and maintained accurate records in compliance with regulatory standards.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily [Type] reports to management.
Inbound Receiver
Target
10.2023 - 06.2025
- Oversaw inbound shipments, ensuring accurate receipt and inspection of goods.
- Streamlined inventory management processes to enhance efficiency in stock organization.
- Trained new staff on safe handling procedures and equipment operation protocols.
- Collaborated with cross-functional teams to resolve discrepancies in received inventory.
- Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
Business Manager
CLean eNVy Llc.
04.2020 - 04.2023
- Developed and implemented strategic business plans to drive growth and profitability.
- Fostered client relationships to enhance customer satisfaction and retention rates.
- Conducted performance reviews to assess team contributions and provide constructive feedback.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Caregiver
Private Client
11.2014 - 02.2020
- Assist with daily living activities, monitor medication intake, prepare meals
- Provided personal care and assistance with daily living activities to enhance client comfort and well-being.
- Assisted with mobility and transportation, ensuring safety during outings and appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Stocker
Walmart
06.2008 - 09.2013
- Customer service
- Manage back room, inventory
- Monitored stock levels to maintain inventory accuracy and prevent stockouts.
- Collaborated with team members to streamline restocking processes and improve efficiency.
- Conducted regular audits of stock to identify discrepancies and initiate corrective actions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Degree -
Pasadena College
Pasadena, Ca06.2021
Skills
- -office management, payroll, training, scheduling of employees and composing contractual agreements with new clients
- -customer service skills, call center as well as retail services
- -stocker, inventory, manage backroom and inventory to replenish sales floor
- De-escalation strategies
- Documentation skills
- Conflict de-escalation
- Active listening
Timeline
Behavioral Health Technician
Liberty Wellness
03.2025 - Current
Inbound Receiver
Target
10.2023 - 06.2025
Business Manager
CLean eNVy Llc.
04.2020 - 04.2023
Caregiver
Private Client
11.2014 - 02.2020
Stocker
Walmart
06.2008 - 09.2013
Degree -
Pasadena College
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