Melody Ray
Bolivia,NC
Summary
Highly organized & dedicated Operations Manager/Dispatcher with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
26
26
years of professional experience
Work History
Operations Manager
Newton Trucking
Wilmington, NC
06.2021 - 01.2026
- Managed daily operations to ensure efficient workflow and resource allocation of 18 trucks and 20 employees.
- Supervised driver dispatching, route planning, and vehicle tracking to enhance operational efficiency.
- Oversaw employee scheduling to optimize labor resources and meet delivery timelines.
- Coordinated logistics for inbound and outbound shipments to achieve timely service.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Collaborated with team members to resolve operational issues.
- Utilized GPS tracking systems for monitoring vehicle locations and statuses.
- Maintained organized records of dispatched orders to support future operational planning.
- Updated records of driver locations, delays, and cancellations.
- Managed a large volume of phone calls while ensuring accuracy in all procedures
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Checked and confirmed driver credentials to ensure compliance with safety standards.
Dispatcher
FedEx Ground
Charlotte, NC
06.2000 - 05.2021
- Coordinated and dispatched over 150 drivers daily across the United States.
- Coordinated with drivers to achieve timely deliveries and optimize routes.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized GPS tracking systems for monitoring vehicle locations and statuses.
- Updated records of driver locations, delays, and cancellations.
- Maintained organized records of all dispatched orders for future reference.
- Collaborated with team members to resolve operational issues.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed high volume of phone calls, ensuring accurate data entry and effective communication.
- Scheduled loads efficiently to optimize transportation resources. according to priority and available equipment.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Used software systems to facilitate movement, planning, and scheduling.
- Reviewed routes and assessed traffic and weather conditions to adjust plans, meeting service needs.
- Assisted in training new dispatchers on protocols and system usage effectively.
- Managed daily delivery and work schedules to maximize coverage.
Education
Some College (No Degree) - Electronic Engineering
DeVry University
Atlanta , GeorgiaSkills
- Operations management
- Logistics coordination
- Resource allocation
- GPS tracking systems
- Omnitracs & Motive
- EBO Pro
- TMS
- Safety Training
Timeline
Operations Manager
Newton Trucking
06.2021 - 01.2026
Dispatcher
FedEx Ground
06.2000 - 05.2021
Some College (No Degree) - Electronic Engineering
DeVry University