Melody Rosengartner
Forney,TX
Summary
Experienced Accountable Insurance Representative with expertise in client relationship management and insurance plan promotion. Highly skilled in efficiently handling multiple responsibilities and tasks. Proven track record of exceptional time management and delivering outstanding customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
Geico
09.2024 - Current
- Cultivated client relationships by employing active listening techniques.
- Answered customer inquiries efficiently to provide resolutions.
- Delivered consistent and high-quality service through effective client engagement.
- Achieved sales targets through the strategic cross-selling of insurance options to established clientele.
- Developed in-depth documents allowing for analysis of sales and operational metrics.
- Clarified insurance processes and procedures to ensure client understanding.
- Sourced new leads via cold-calling, networking, and outreach initiatives.
Life Insurance Sales Agent
Kemper
01.2020 - 09.2024
- Sought new clients using networking, referrals, lead databases, and cold calling.
- Engaged potential clients through timely follow-ups to secure sales.
- Analyzed customers' situations to suggest appropriate coverage levels.
- Established trust and rapport with clients through effective communication.
- Informed clients on various aspects of insurance protocols.
Insurance Agent
Nationwide
01.2019 - 06.2021
- Provided exceptional service by addressing client concerns efficiently.
- Provided quick responses to customer calls, ensuring efficient problem-solving.
- Maintained high standards of customer service by building relationships with clients.
- Surpassed sales goals through cross-selling various insurance products to current clients.
- Scheduled and performed in-depth assessments to understand client needs.
- Secured enhanced coverage and competitive rates for clients through negotiation with insurance underwriters.
Dietary Aide
Dallas Regional Hospital
10.2017 - 01.2019
- Distributed meals following specified schedules and dietary guidelines.
- Ensured hazard-free and hygienic conditions in kitchen operations.
- Operated industrial dishwasher to sanitize dinnerware and equipment.
- Adhered to food safety standards during meal preparation for patient consumption.
- Facilitated distribution process by efficiently supplying nurse stations with required dietary needs.
- Oversaw adherence to food safety standards in service areas.
Leasing Agent
Cimmaron Crossing Apartments
04.2012 - 07.2013
- Resolved tenant inquiries and maintenance requests promptly.
- Managed comprehensive checks including backgrounds, references, and credits for tenant evaluations.
- Mediated tenant disputes over noise, space encroachments, and parking issues.
- Ensured timely follow-up on tenant renewal communications to maintain lease continuity.
- Conducted property tours highlighting essential amenities.
Education
G.E.D
Texas Education Academy
Arlington, TX04.2016
Skills
- Policy analysis
- Continuing education
- Customer service
- Licensed insurance agent
- Insurance sales
- Appointment management
- Product knowledge
- Time management
- Multitasking
- Call center customer service
- Excellent communication
Certification
Property and Casualty License
Life, health, accident, and HMO license
IC3 certification
Timeline
Insurance Agent
Geico
09.2024 - Current
Life Insurance Sales Agent
Kemper
01.2020 - 09.2024
Insurance Agent
Nationwide
01.2019 - 06.2021
Dietary Aide
Dallas Regional Hospital
10.2017 - 01.2019
Leasing Agent
Cimmaron Crossing Apartments
04.2012 - 07.2013
G.E.D
Texas Education Academy