Melody Rowinsky

• Analyzed sales data to inform strategic decisions and drive revenue growth initiatives.
• Fostered a positive work environment, promoting teamwork and employee engagement across departments.
• Established performance metrics, monitoring progress to achieve organizational goals consistently.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Scheduled 25+ employees for shifts, taking into account customer traffic and employee strengths.

Managed daily operations, ensuring high-quality service and customer satisfaction.

• Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
• Oversaw inventory management, streamlining processes to reduce waste and optimize resources.
• Established strong vendor relationships, negotiating contracts to secure favorable terms and pricing.
• Managed 25 + residential and business accounts for cleaning services

Directed daily operations, ensuring high-quality service and customer satisfaction.

• Implemented cost-control measures, reducing operational expenses while maintaining service standards.
• Developed training programs, enhancing staff performance and operational efficiency.
• Managed inventory systems, optimizing stock levels and reducing waste effectively.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Scheduled 42+ employees for shifts, taking into account customer traffic and employee strengths.

• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assisted in daily operations to enhance customer service and satisfaction.

• Coordinated staff schedules to optimize team productivity and efficiency.
• Implemented inventory management systems for accurate stock tracking.
• Trained new employees on operational procedures and company policies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted store manager with all daily routines and 25+ employees