Melody Roy
Spout Spring,Virginia
Summary
Dependable employee with a strong background in food service management, seeking an opportunity to expand skills, and contribute to company success. Excels in providing exceptional customer service, thriving in high-pressure situations, and maintaining professional communication. Possesses a sharp focus on achieving goals amidst rapid changes. Committed to utilizing skills to bring success to the company, and positively impact those affected by it.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Worker
Bacon St. Bagels
01.2022 - 01.2024
- Interacted with customers on a daily basis, satisfying needs, and building relationships.
- Learned to efficiently resolve customers' complaints and issues on a professional level.
- Trained and supervised new staff to enhance customer service skills, and comply with food safety standards.
- Tracked food consumption and regularly took inventory.
- When issues arose, I troubleshot and found solutions.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation, while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Learned to cooperate with colleagues to help achieve the company's goals.
Private Security/Guest Services
Rhino Sports & Entertainment Services
01.2022 - 01.2024
- Maintained a professional and friendly demeanor while interacting with customers.
- Helped to ensure the safety of a venue through bag checks and magnetic checks.
- Kept in line with the company dress code and policies.
- I completed the 18-hour course to receive my Private Security Services Registration license.
- Achieved high attention to detail while working in a fast-paced environment.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance, and minimizing downtime.
Independent Contractor
Freelance Audio Editor
01.2020 - 01.2022
- Edited audiobooks to a finished product.
- Communicated with clients to develop their vision into a completed production.
- I managed my own schedule to meet expected deadlines.
- Researched, wrote, recorded, and produced a weekly TV spot.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Education
High School Diploma -
Homeschooled
Vancouver, WA05-2022
Skills
- Customer Service
- Computer Skills
- Creative
- Time management
- Adaptable
- Strong work ethic
- Complaint handling
- Workload management
Certification
Cultural Intelligence (CQ) Training
Unarmed Security
References
Available Upon Request
Timeline
Food Service Worker
Bacon St. Bagels
01.2022 - 01.2024
Private Security/Guest Services
Rhino Sports & Entertainment Services
01.2022 - 01.2024
Independent Contractor
Freelance Audio Editor
01.2020 - 01.2022
High School Diploma -
Homeschooled
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