Melody Samaniego
North Augusta,SC
Summary
Positive and upbeat Customer Service Professional bringing 18 years of customer/client service experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Teller
SRP Federal Credit Union
North Augusta, United States
09.2021 - Current
- Assisted members virtually via ITM's.
- Processed customer transactions promptly, minimizing wait times.
- Created and kept track of open and closed help desk tickets for the ITM's for the department.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Associate OTI Specailist
Adp- Automated Data Processing
Augusta, GA
02.2015 - 03.2019
- Perform recording/processing of order entry, billing, and roll call transactions accurately
- Led a focus group on how to improve our workplace experience based on employee surveys
- Assisted with cases for the Issue Resolution team Conducted analysis to address issues and questions which led to positive outcomes
Customer Service Specialist
Adp- Automated Data Processing
Augusta, GA
07.2013 - 07.2015
- Answer multiple incoming calls per day regarding insurance benefits, eligibility and other medical inquiries
- Updated data, documented activity, verify accuracy and completeness of all service request in the benefit systems
- Handled billing inquiries about medical premiums De escalated many difficult clients by showing empathy and understanding for the reason they called
- Trained other employees on new client calls for open enrollment
Education
High School Diploma -
Pensacola Jr College Adult High School
Pensacola, FL05.2002
Skills
- Critical Thinking
- Customer Needs Assessments
- Training Classes
- Coaching and Mentoring
- High-energy attitude
- Great communication skills both orally and in writing
- Willing to learn, grow, and welcomes feedback
- Very patient and empathetic Works well in fast-paced environments 18 years of Customer service experience Experience with assisting people of different cultures and backgrounds
- Average 60 wpm
- Technologically savvy
Accomplishments
- Volunteered for Junior Achievement two years in a row
- Participated in a plane pull for Ronald McDonald House Charities of Augusta
- Volunteered during a golf tournament for Safe Homes of Augusta
Certification
Completed Service Excellence training in a classroom setting as well as multiple online trainings.
Timeline
Virtual Teller
SRP Federal Credit Union
09.2021 - Current
Associate OTI Specailist
Adp- Automated Data Processing
02.2015 - 03.2019
Customer Service Specialist
Adp- Automated Data Processing
07.2013 - 07.2015
High School Diploma -
Pensacola Jr College Adult High School