Melody Sammons
Sugar Hill,GA
Summary
Friendly and energetic customer service associate able to perform any customer service responsibility professionally. Particularly skilled in time management, organization, and communication. Proven ability to learn quickly and attentively to help contribute to a company's success.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Unlimited Lawn Care
Buford, GA
01.2018 - 03.2023
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Handled 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Record and maintain files and accounts of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Promoted to Supervisor in 2021 - new duties included; solving escalated serious customer concerns, financial adjustments to accounts, and monitoring customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Seasonal Logistics Coordinator
XPO Logistics
Gainesville, GA
09.2017 - 01.2018
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed paperwork and necessary information required for client shipments.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center.
Assistant Manager
MSE Branded Food Systems
Dawsonville, GA
10.2015 - 09.2017
- Monitor food preparation methods to comply with all food service health policies.
- Directed and led employees, supervising activities to drive productivity and efficiency. Assisted with training new hires to familiarize all food service health policies and workplace guidelines.
- Responsible for inventory, scheduling and receiving food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
Lanier Technical College
Oakwood, GA05-2018
Skills
- Interpersonal Communication
- Critical Problem Solver
- Data Entry
- Flexibility and Adaptational Skill
- Invoice and payment processing
- Detailed Oriented
- Time Management
- Ability to organize, prioritize, and work under extreme pressure, heavy workload, and deadlines
References
References available upon request.
Timeline
Customer Service Specialist
Unlimited Lawn Care
01.2018 - 03.2023
Seasonal Logistics Coordinator
XPO Logistics
09.2017 - 01.2018
Assistant Manager
MSE Branded Food Systems
10.2015 - 09.2017
GED -
Lanier Technical College
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