Melody Silie
College Student
Greenport,NY
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish and English. Motivated student working toward Bachelors degree in Music Education. Possess experience in child care and classroom management. Proven success working within collaborative settings.
Overview
2
2
years of professional experience
Work History
Busser
Fortinos Tavern
Greenport, NY
05.2022 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Assisted wait staff with timely food delivery and guest requests.
Hostess
Fortinos Tavern
Greenport, NY
05.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Seasonal Sales Associate
Victoria Secret
Riverhead, NY
12.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Seasonal Worker
CVS Pharmacy
Mattituck, NY
07.2021 - 08.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
Hostess
Claudios Restaurant
Greenport, NY
06.2019 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations and communicated changes to guests.
Education
Music Education
SUNY At Fredonia
Fredonia, NY05.2024
High School Diploma -
Greenport High School
Greenport, NY06.2020
Skills
- Safe Work Practices
- Problem Detection and Resolution
- Suggestive Selling
- Customer Service
- Dispute Mediation
- POS System Operations
- Bilingual ( Spanish and english)
- Positive Learning Environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
New York State education workshops
Completion of New York States Children drug and alcohol abuse workshop
Completion of New York States Child Abuse workshop
Timeline
Busser
Fortinos Tavern
05.2022 - Current
Hostess
Fortinos Tavern
05.2022 - Current
Seasonal Worker
CVS Pharmacy
07.2021 - 08.2021
Seasonal Sales Associate
Victoria Secret
12.2020 - 01.2022
Hostess
Claudios Restaurant
06.2019 - 08.2020
Music Education
SUNY At Fredonia
High School Diploma -
Greenport High School