Makenna Sherman
Enumclaw ,WA
Summary
Reliable Cafe Worker serving customer needs in Type environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable.
Experienced Busser with Number years of experience. Skilled at staying ahead of cleaning demands during service rushes. Professional with strong leadership and relationship-building skills. Motivated and dedicated to developing strong working relationships.
Overview
2
2
years of professional experience
Work History
Busser
Scott Megargle
Enumclaw , WA
02.2021 - 09.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
The Lee
Diane Mills
Enumclaw, WA
11.2021 - 06.2022
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Enumclaw Sr High School
Enumclaw, WA06.2022
Skills
- Customer Relations
- Menu Memorization
- Food Preparation and Safety
- Condiment Restocking
- Table Setting Knowledge
- Problem Detection and Resolution
- Natural Resources
- Safe Work Practices
- Place Settings
- Cleaning Up Spills
- Glass Polishing
- Guest Satisfaction
- Suggestive Selling
- Beverage and Ice Dispenser Refilling
- Billing and Payment Processing
- Hospitality Management
- Table Bussing
- Stocking and Replenishing
- Restaurant Operation
- Process Monitoring
- Professional Relationships
- Customer Needs Assessments
- Work Coordination
- Silverware and Glassware Restocking
- Wait Staff Support
- High-Volume Dining
- Glass Collection
- Dietary Restrictions
- Guest Flow
- Order Placement
- Special Assignments
- Safe Handling Standards
- Phone Inquiries
- Taking Reservations
- Guest Experience Management
- Plates Presentation
- Departures Management
- Guest Interaction
- Steam Table Replenishment
- Dining Room Management
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
I’ve worked for restaurants for almost 3 years now. I know the business, I know the employees. i work amazingly in a team setting and I’m more than happy to learn anything new, thank you for this opportunity!!!
Timeline
The Lee
Diane Mills
11.2021 - 06.2022
Busser
Scott Megargle
02.2021 - 09.2022
Enumclaw Sr High School
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