Melody Suarez
Lehigh Acres,FL
Summary
Ambitious employee equipped with four years of customer service, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Key Holder
Ulta Beauty Inc.
Fort Myers, FL
06.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Ensured store was opened and closed in a timely manner according to company policies.
- Developed schedules for associates based on needs of the business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Lead Cashier
Ulta Beauty Inc.
Fort Myers, FL
01.2023 - 06.2023
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Handled escalated customer service issues professionally and courteously.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/Sales Associate
HomeGoods, TJX Companies
Fort Myers, FL
11.2020 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL06-2021
Skills
- Staff Oversight
- Customer Service Management
- Workplace Safety
- Scheduling Coordination
- Cash Handling Accuracy
- Multi-line telephone skills
- Multitasking and prioritization
- Organization skills
- Professional Demeanor
- Service-oriented mindset
- Tech-Savvy
- Complex Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Key Holder
Ulta Beauty Inc.
06.2023 - Current
Lead Cashier
Ulta Beauty Inc.
01.2023 - 06.2023
Cashier/Sales Associate
HomeGoods, TJX Companies
11.2020 - 06.2022
High School Diploma -
Lehigh Senior High School