Melody Theodore
Bertrand
Arlington,Texas
Summary
Skilled public health worker talented with tasks relating to treating and preventing infectious diseases. Developing interventions or guidelines in the investigation of determinants and distribution of infectious diseases. Hardworking and skilled in outbreak investigation, field research, infectious disease investigation, literature reviews, data management, health informatics, health education, and epidemiology.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Community Health Worker
Aids Healthcare Foundation, AHF
09.2024 - Current
- Work with patients to identify barriers to accessing care and achieving person-centered goals, as well as work to close gaps in care.
- Proactively engage the member to manage their care.
- reengage patients with a history of missing scheduled appointments and try to re-establish care.
- Educate member about the transmission of HIV and medication adherence.
- Scheduled transportation for patients for scheduled appointment.
- Conduct investigation of patient's continuity of Care on Athena and Salesforce.
Epidemiologist Lead
COVID-19 Contact Tracer, TEKsystems
10.2021 - 4 2023
- Performed supervision, epidemiology, and disease investigation of COVID-19 for the school district of San Diego California.
- Updated Contact Tracers and Case investigator on new COVID guidance from the California Department of Public Health.
- Point of contact with client and developed training materials for agents and for communication with the contractor.
- Pioneered and managed outbreak investigations in all 42 school districts of San Diego Unified School District.
- Provided qualify assurance guidance to technical and provide staff to ensure data integrity including performing data checks and managing datasets and data documentation.
- Pulled SQL report from Powerschool and organize large data sets for the identification of outbreaks.
- Managed a team of Twenty-five contact tracers and four supervisors. Assisted in managing several teams: Staff, Test Entry, County Line Reporting Team, and Group Tracing.
- Navigated through multiple databases to pull data for outbreaks, County line Reporting team, Group tracing, and test entry.
- Subject matter expert on School related COVID Protocol from the CDC.
- Answered inquiries from the agents, parents and school staff on isolation, quarantine, vaccine, incubation period, district testing, and the interpretation of new guidance issues by the California Department of Public Health.
- Determined important variables for each case such as location and severity of outbreak and both laboratory and clinical findings.
- Familiar with Salesforce and inputting filters to locate information.
Response Frontline Case Investigator
AM TRACE
10.2021 - 03.2022
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Experience working with GSuite, Salesforces, Teams,NBS, SMART, Ring Central, Remote Desktop
Public Health Advisor
Caduceus Healthcare
11.2020 - 08.2021
- Medically assessed, screened, and counseled SBA employees about COVID-19.
- Consultation support services on medical, epidemiological and prevention aspects of infectious disease diseases and assist in application of epidemiological principles and/or procedures to investigate, review, analyze, and/or determine transmission or other causation of disease or matters relevant to public health protection.
- Individually engage SBA employees and visitors and orient them on active monitoring program.
- Provide public health advisor services for programmatic support for entry screening activities, to include performing public health risk assessments and providing disease prevention information.
Case Investigator
Sam Houston State University
12.2020 - 05.2021
- Trained and supported new incoming new hired.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided follow-up instructions to case and to contracts related to isolation/quarantine, symptom monitoring and assess need for medical care and supportive services.
- Communicated with case and contacts in professional and empathetic manner.
- Followed approved script and protocols, provide people with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing.
- Performed daily remote investigations into congregate settings and selected cases and contacts, as needed.
- Maintained, monitored, and closed and investigated 540 COVID-19 cases.
- Provided information on where to find other social, health resources using approved script/ resource list.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN 01.2016 - 06.2018
Master of Science - Public Health
Purdue University Global
Indianapolis, IN 03.2018 - 04.2017
Skills
Data Management
Public Outreach
Salesforce
Medical Terminology
SQL
NBS
CRM
Outbreak Investigation
French
Twilio
Epidemiology Surveillance
Pivot table
Certification
Community Health Worker
Publication
Cyberchondria: Implications of Online Behavior and Health Anxiety as Determinant. Published in AMHS Journal, website http://www.amhsjournal.org /text.asp?2019/7/2/154/273048.
Timeline
Community Health Worker
Aids Healthcare Foundation, AHF
09.2024 - Current
Community Health Worker
08-2023
Epidemiologist Lead
COVID-19 Contact Tracer, TEKsystems
10.2021 - 4 2023
Response Frontline Case Investigator
AM TRACE
10.2021 - 03.2022
Case Investigator
Sam Houston State University
12.2020 - 05.2021
Public Health Advisor
Caduceus Healthcare
11.2020 - 08.2021
Master of Science - Public Health
Purdue University Global
03.2018 - 04.2017
Bachelor of Science - Psychology
Walden University
01.2016 - 06.2018
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