MELODY WILHOIT
CORBIN,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Hardworking and passionate, with proficient oral and written problem-solving skills. Quick and efficient learner that is committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
30
30
years of professional experience
Work History
MANAGEMENT
Selectel Wireless, LLC
London, KY
01.2011 - Current
- Monitored cash drawer and maintained adequate cash supply.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Addressed customer concerns promptly and professionally, resolving issues with empathy, resulting in increased loyalty and repeat business.
- Developed and updated databases to handle customer data.
- Handled customer inquiries and suggestions courteously and professionally.
- Exceeded customer call guidelines for service levels, handle time and productivity.
- Created document management protocols and presented to management for review.
OWNER/OPERATOR
Mels Cells & More
London, KY
08.2019 - 07.2023
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored cash drawer and maintained adequate cash supply.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Increased customer satisfaction by providing high-quality services and timely communication.
MANAGER
Check 2 Cash, Inc. / C2C
London, KY
08.2008 - 12.2020
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash drawer and maintained adequate cash supply.
- Created and maintained detailed database to develop promotional sales.
Education
Some College (No Degree) - Business Administration And Management
Somerset Community College
London, KYHigh School Diploma -
Minor High School
Adamsville, AL05.1989
Skills
- Management
- Data Management
- Attention to Detail
- Professionalism
- Problem-solving aptitude
- Medical terminology knowledge
- Payment Processing
- Account Updates
- Professional telephone demeanor
- Critical Thinking
- Conflict Resolution
- Service Upselling
Timeline
OWNER/OPERATOR
Mels Cells & More
08.2019 - 07.2023
MANAGEMENT
Selectel Wireless, LLC
01.2011 - Current
MANAGER
Check 2 Cash, Inc. / C2C
08.2008 - 12.2020
Some College (No Degree) - Business Administration And Management
Somerset Community College
High School Diploma -
Minor High School
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