Melody Witsell
Queens,NY
Summary
Adept at enhancing patient satisfaction and streamlining healthcare operations, my tenure at Mount Sinai Health System showcased my ability to improve care plan assessments and foster organizational standards. Skilled in healthcare monitoring tools and behavior redirection, I consistently contributed to a positive, efficient care environment, evidenced by a 20% increase in patient satisfaction scores.
Overview
6
6
years of professional experience
Work History
Patient Care Associate
Mount Sinai Health System
Manhattan, NY
12.2022 - Current
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
Medical Assistant
CityMD Jackson Heights
Jackson Heights, USA
09.2020 - 11.2022
- Escort patients to exam room upon arrival
- Obtain and record patient vital signs and address patient concerns to relay to physician
- Assist the physician with basic patient care within the medical assistant scope of practice which includes rapid Strep, UA, EKG, drawing blood and other procedure set ups
- Ensure Department of Health (DOH) compliance of site lab and exam room, which includes logbook maintenance, checking and ordering to replace expired medication or supplies and proper handling of specimen
- Stock exam rooms, collect patient specimen and send off to partnering labs for research
Sales Associate
Lori’s Gift Shop
09.2019 - 09.2020
- Performed sales related duties by completing transaction on POS system
- Stocked, straightened and merchandised sales floor
- Updated prices and conducted markdowns
Medical Assistant Intern
Queens Urgent Care
Queens, USA
03.2020 - 05.2020
- Scheduled appointments for patients
- Entered patient data, personal information and insurance into practice fusion
- Specimen collection was performed daily for various requests
- Supported the work of physicians, nurse practitioners, physician assistants and other health care professionals in a clinic setting
- Tested patients for COVID-19
Youth Worker Counselor
P.S 206 After School Program
09.2018 - 06.2019
- Supervised children during activities such as preparing homework, playing, outdoors, reading, practicing sports and learning arts and crafts
- Developed and implemented grade extracurricular activities and events
- Established and maintained relationships with school staff
Education
Certified Medical Assistant
Allen School of Health And Science
Jamaica, NY05-2020
Associate of Arts - Liberal Arts
Durham Technical Community College
Durham, NC08-2014
High School Diploma -
Jamaica High School
Jamaica, NY09-2007
Skills
- Behavior redirection
- Healthcare operations
- Care plan assessment
- Monitoring tools
- Quality program protocols
- Organizational standards
Timeline
Patient Care Associate
Mount Sinai Health System
12.2022 - Current
Medical Assistant
CityMD Jackson Heights
09.2020 - 11.2022
Medical Assistant Intern
Queens Urgent Care
03.2020 - 05.2020
Sales Associate
Lori’s Gift Shop
09.2019 - 09.2020
Youth Worker Counselor
P.S 206 After School Program
09.2018 - 06.2019
Certified Medical Assistant
Allen School of Health And Science
Associate of Arts - Liberal Arts
Durham Technical Community College
High School Diploma -
Jamaica High School
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