Melody Yanez
The Bronx,NY
Summary
I'm 19 years old and work as a waitress with high energy, I work hard on every challenge that is presented to me, and I am a friendly hardworking employee with customer service, multitasking, and time management abilities. Skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Jimbos Restaurant
Manhattan , NY
04.2023 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Verified that all dishes served met quality expectations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Translated written texts from one language to another accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Laundry Attendant
Wow Ten Wash
The Bronx , NY
12.2021 - 04.2023
- Assisted customers with their inquiries regarding laundry services.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Glazed delicate articles or fur garment linings by hand with mild detergents or dry cleaning solutions.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Followed safety regulations while operating machinery.
Education
Some College (No Degree) - Civil Engineering
Lehman College of The City University of New York
The Bronx, NYSkills
- Table Setting
- Beverage Preparation
- Food Inspection
- Food Delivery
- Menu Knowledge
- Safety Awareness
- Safety Understanding
- Guest Services
- Fluent in Spanish and English
- Calm Under Pressure
Languages
Spanish
Professional
English
Professional
Timeline
Waitress Trainee
Jimbos Restaurant
04.2023 - Current
Laundry Attendant
Wow Ten Wash
12.2021 - 04.2023
Some College (No Degree) - Civil Engineering
Lehman College of The City University of New York
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