Melody A. Hulsey
St Louis,MO
Summary
Experienced in utilizing independent decision-making skills and sound judgment to drive positive outcomes for the company. Committed to applying extensive training, monitoring, and morale-building abilities to elevate employee engagement and enhance overall performance. Skilled in identifying opportunities for growth and implementing effective strategies to achieve organizational success. Dedicated professional with a proven track record of positively impacting company success through a strong work ethic and the ability to inspire and motivate teams.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Superbrightleds.com
09.2023 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email and telephone,
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by telephone of order information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Guest Experience Team Lead
Build A Bear
08.2020 - 03.2023
- Used SalesForce to keep records of customer interactions, customer accounts, and file documents.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Answered constant flow of customer calls with minimal wait times.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Commissioned Photographer
MOM 365
09.2016 - 03.2020
- Develops and fosters an excellent, relationship with moms and families while photographing newborn babies.
- Complies with hospital policies, HIPPA regulations, security, safety, and infection control guidelines
- Driving sales and meeting sales and performance goals
- Captures subjects in quality photographs and enhances the subjects appearance with natural or artificial lighting software
- Trained new photographers in use of camera equipment and editing software.
Education
High School Diploma -
Gateway Institute of Technology
Saint Louis, Mo05.1996
Skills
- Customer Service
- Good Communication Skills
- Excellent Written and Oral Communication
- Senior Leadership Support
- Attention to Detail
- Trained in Salesforce
- Sales and Upselling
- Problem Resolution
Timeline
Customer Service Specialist
Superbrightleds.com
09.2023 - 04.2025
Guest Experience Team Lead
Build A Bear
08.2020 - 03.2023
Commissioned Photographer
MOM 365
09.2016 - 03.2020
High School Diploma -
Gateway Institute of Technology
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