Summary
Overview
Work History
Education
Skills
Timeline
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Melody South-Carson

Melody South-Carson

Jonesborough,TN

Summary

Objectives Seeking employment with a respected, well-established company offering opportunities for management advancement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Case Review Specialist

Agero
04.2017 - Current
  • Roadside Assistance, Accident Management, Vehicle Relocation Specialist, Subject Matter Expert For New Hire Training Classes, Case Review Specialist
  • Incoming calls for State Farm Roadside assistance-Active Accident Scene Dispatch
  • Coach, mentor, and assist new employees in ethics and responsibilities of handling roadside assistance and accident management calls for State Farm
  • Coordinates relocation and allocation of collision damaged vehicles
  • Responsible for payment with company monies of transfer charges, accrued fees, and various negotiated charges relating and pertaining to vehicle relocation
  • Specialist in efficient incidence handling, with consistent turnaround times under 24 hours
  • Initial member of Work from Home Pilot Team.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Assistant Store Manager

Arby's-Arbico East Inc
04.2007 - 04.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised various shifts with 12+ employees
  • Conducted all employee evaluations.

Education

Some College (No Degree) - Business Administration/Accounting

Northeast State Community College
Blountville, TN

Skills

  • Conscientious, ethical employee
  • Efficient and well-organized with specific attention to detail
  • Excellent communication skills, problem solving, and multitasking
  • Analytical and Critical Thinking
  • Managing case files

Timeline

Case Review Specialist

Agero
04.2017 - Current

Assistant Store Manager

Arby's-Arbico East Inc
04.2007 - 04.2017

Some College (No Degree) - Business Administration/Accounting

Northeast State Community College

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Melody South-Carson