Melody South-Carson
Jonesborough,TN
Summary
Objectives Seeking employment with a respected, well-established company offering opportunities for management advancement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Case Review Specialist
Agero
115 Agero Drive Blountville, TN- Remote Since 2020
04.2017 - Current
- Roadside Assistance, Accident Management, Vehicle Relocation Specialist, Subject Matter Expert For New Hire Training Classes, Case Review Specialist
- Incoming calls for State Farm Roadside assistance-Active Accident Scene Dispatch
- Coach, mentor, and assist new employees in ethics and responsibilities of handling roadside assistance and accident management calls for State Farm
- Coordinates relocation and allocation of collision damaged vehicles
- Responsible for payment with company monies of transfer charges, accrued fees, and various negotiated charges relating and pertaining to vehicle relocation
- Specialist in efficient incidence handling, with consistent turnaround times under 24 hours
- Initial member of Work from Home Pilot Team.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Assistant Store Manager
Arby's-Arbico East Inc
2707 North Roan Street Johnson City, TN 37601
04.2007 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised various shifts with 12+ employees
- Conducted all employee evaluations.
Education
Some College (No Degree) - Business Administration/Accounting
Northeast State Community College
Blountville, TNSkills
- Conscientious, ethical employee
- Efficient and well-organized with specific attention to detail
- Excellent communication skills, problem solving, and multitasking
- Analytical and Critical Thinking
- Managing case files
Timeline
Case Review Specialist
Agero
04.2017 - Current
Assistant Store Manager
Arby's-Arbico East Inc
04.2007 - 04.2017
Some College (No Degree) - Business Administration/Accounting
Northeast State Community College