Jayla Portillo

• Answering incoming calls adhering to HIPPA
• Compliance to Turn around time (tat) ensuring prior authorization efficiency
• Problem solving prior authorizations with MDOs and other representatives
• Working alongside a team of clinicians and other technicians gathering information on insurance coverage and handling.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Assist customers with orders at register, preparing food, and serving

• Collaborated with team members to complete orders.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.