Melody Rose Grady
North Hollywood,CA
Summary
Hardworking and talented female bringing skills in restaurant management, guest relations, marketing, payment processing and upselling. Ability to stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling clients/customers as well as staff members in any setting to strive for a positive overall experience.
Overview
6
6
years of professional experience
Work History
First Probate Loans (Remote Job - Part Time)
Jonathan Brooks
01.2021 - Current
- Creates and sends monthly newsletters to 10,000+ attorneys.
- Has handled Quickbooks budget and categorization history.
- Responds to telephone requests for information from general public, attorneys, fiduciaries, and other involved parties.
- Creates documents with applicant information and verified data. (Document management & data entry)
- Traveled to professional fiduciaries (PFAC) conferences to use marketing skills in targeting new clients.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Lemonade Restauraunt - Shift Manager
Barbara Castillo
01.2018 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Worked full time and provided on call help.
- In charge of maintaining a professional, organized, and safe environment for employees and customers.
- Monitored cash intake and deposit records
- Set positive and cheerful tone for entire staff and dining experience at first point of contact for incoming guests.
- Resolved staff member and customer conflicts and cultivated warm relationships with regular customers.
- Trained new hires, and cross-trained existing employees to maximize team performance.
- Handled catering orders being placed and delivered to location
- Controlled costs to keep business operating within budget and increase profits.
- Used creative ideas to improve marketing and promote business.
- Opened and closed location and monitored shift changes
- Used technological skills to repair POV systems.
- Managed senior-level computer personnel.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire staff and dining experience at first point of contact for incoming guests.
- Used slow periods to restock, organize, bus tables, and prepare for customers.
Chopstop - Cashier
Independent Employer
05.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs, building relationships to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. (Experience with POV system)
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Education
Notary
07.2023
High School Diploma -
05.2020
Skills
- Business Leadership & Planning
- Customer Service Skills
- Time Management
- Guest Relations; Conflict & Complaint Resolutions
- Employee Training
- Income and Expense Management & Inventory
- Organizational Skills; Cleaning and Sanitation
- Problem Solving Abilities
- Computer Proficiency including POV systems
- Managing Cash Register/POV systems
- Managing Files and Records
- Menu Memorization and Presentation
Accomplishments
Athlete & Dancer turned Aerialist. 10 years of dance, 2 years of experience on Silks, Lyra, and Trapeze. Have participated in five aerial performances, and one competition and am always open to performing.
Timeline
First Probate Loans (Remote Job - Part Time) - Jonathan Brooks
01.2021 - Current
Lemonade Restauraunt - Shift Manager - Barbara Castillo
01.2018 - 01.2021
Chopstop - Cashier - Independent Employer
05.2017 - 12.2018
National Notary Association - , Notary
John Burroughs High School - High School Diploma,