Meloney Webb
Cortland,NY
Summary
Talented Front Desk Manager versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Cayuga Blu Hotel
09.2019 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled third party reservation messages and guest reviews.
Front Desk Agent
Clarion Inn
09.2019 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate of Applied Science - Business Adminstration
Tompkins Cortland Community College
Dryden12.2019
Associate of Applied Science - Accounting
Tompkins Cortland Community College
Dryden12.2018
Skills
- Coordinate Schedules
- Confirmations and Cancellations
- Staff Training
- Maintenance Requests
- POS System Operations
- Interviewing and Hiring
- Group Room Block Reservations
- Property Management Systems
- Hotel Reservation Systems
- Problem-Solving Skills
- Complaint Management
- Written and Oral Communications
- Housekeeping
- Guest Relations
- Constructive Feedback
- Guest Amenities
- Staff Supervision
- Room Assignments
- Check-In and Check-Out Procedures
- Guest Safety
- Credit and Cash Payments
- Payment Processing
- Multi-Line Phone Systems
Timeline
Front Desk Manager
Cayuga Blu Hotel
09.2019 - Current
Front Desk Agent
Clarion Inn
09.2019 - 09.2020
Associate of Applied Science - Business Adminstration
Tompkins Cortland Community College
Associate of Applied Science - Accounting
Tompkins Cortland Community College
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