Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Referral Specialist
BrightSpring
Baltimore, MD
01.2023 - Current
Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
Outreach Coordinator
St.Agnes Hospital At Ascension Health Organization
Baltimore, MD
01.2021 - 02.2024
Coordinated volunteers for outreach efforts in the community.
Provided support to team members in completing tasks related to outreach activities.
Organized and managed community events to promote awareness of organization's services.
Maintained accurate records of all patient care activities using electronic health record systems.
Provided compassionate support to patients and their families.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Sales Support Specialist
Comfort of Home Healthcare
Baltimore, MD
10.2015 - 01.2021
Tracked sales leads and opportunities within the company's CRM system.
Developed relationships with key clients to ensure satisfaction and repeat business.
Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
Reviewed referral sources for appropriateness prior to admission into program.
Assessed patient needs through review of medical records and interviews with patients and their families.
Education
Property & Casualty Insurance License - Maryland Division of Insurance
Enterprise Training School
White Marsh, MD
04-2024
Certification in Technology Sales
Course Careers
Baltimore, MD
02-2023
Skills
Database management
Insurance verification
Physician authorizations
Insurance precertification processes
Medical terminology knowledge
Sales strategy development
CRM software proficiency
Community health promotion
Client support and assistance
HIPAA protocol adherence
Healthcare documentation
Timeline
Referral Specialist
BrightSpring
01.2023 - Current
Outreach Coordinator
St.Agnes Hospital At Ascension Health Organization
01.2021 - 02.2024
Sales Support Specialist
Comfort of Home Healthcare
10.2015 - 01.2021
Property & Casualty Insurance License - Maryland Division of Insurance