Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow-up. Brings in new contacts through polished presentations and informational workshops.
Hi, I’m
Melonie Allen
Westmont,IL
Summary
Overview
6
years of professional experience
Work History
ComEd
Outreach Specialist
02.2020 - Current
Job overview
- Offered personalized support to individuals needing Comed services, helping connect each with available resources and relevant team members.
- Recorded, transcribed, and maintained confidential client information in the applicant tracking system and database.
- Maintained positive relationships with partnered consumers and regularly reached out to offer assistance to individuals.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Connected individuals with available and relevant resources.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Conducted community workshops to promote different programs and educate public on available services.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Wrote content for newsletters, social media pages, and informational packets.
- Created and implemented community-based programs to improve education or fill specific needs.
- Helped clients navigate the social services system and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Approached issues proactively to best meet current and future community needs.
Rockwool
Help Desk Support Specialist
04.2017 - 02.2020
Job overview
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Walked user through series of steps to determine problem and implement likely solutions.
- Responded to inquiries by phone, email, and walk-up requests.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Helped streamline repair processes and update procedures to support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided support for network infrastructure and baseline configurations.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Education
Rasmussen College Romeoville, ILLake Elmo, MN
Bachelor of Science
01.2024
University Overview
Skills
- Phone Inquiries
- Public Services and Programs
- Data Entry Software
- Outreach Strategies
- Administrative Support
- Public Relations
- Calendar Software
- Microsoft Office
- Community Relations
- Community Outreach Programs
Timeline
Outreach Specialist
ComEd
02.2020 - Current
Help Desk Support Specialist
Rockwool
04.2017 - 02.2020
Rasmussen College Romeoville, IL
Bachelor of Science
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