Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRYAN MATHIS

HOUSTON

Summary

Dedicated Customer Service Professional with over 4 years of experience in enhancing customer satisfaction and service delivery. Expertise in Microsoft Office, data entry, and communication, with a strong focus on innovative solutions and process optimization. Proven ability to verify information and maintain attention to detail, contributing to building lasting client relationships.

Overview

4
4
years of professional experience

Work History

Outreach Specialist

Datavant
03.2025 - Current
  • Enhanced client satisfaction through diligent follow-ups and effective communication.
  • Tracked customer interactions using CRM software for efficient relationship management.
  • Executed over 50 outbound follow-ups with medical providers via call and email.
  • Maintained patient accounts by ensuring accurate information and timely updates.

CUSTOMER SERVICE AGENT

Posigen
Houston, TX
04.2023 - 03.2025
  • Enhanced customer satisfaction by assisting a high volume of clients daily.
  • Resolved customer inquiries through effective communication via calls and emails.
  • Maintained accurate customer records by updating account information regularly.
  • Identified service trends to inform management of improvement opportunities.
  • Handled customer concerns regarding solar systems with professionalism and courtesy.
  • Achieved high satisfaction ratings by resolving issues on the first call.

CUSTOMER SERVICE REPRESENTATIVE

Percepta
Houston, TX
09.2022 - 04.2023
  • Handled 50+ inbound and outbound calls daily, ensuring prompt service.
  • Coordinated vehicle order tracking and management for improved fulfillment accuracy.
  • Verified and updated customer accounts to maintain accurate records.
  • Responded quickly to customer inquiries via phone and email regarding services.
  • Followed up on resolved issues to enhance customer satisfaction and loyalty.
  • Implemented a tracking system for vehicle orders, streamlining the process.

PATIENT CARE COORDINATOR

Circle Medical
Houston, TX
11.2021 - 07.2022
  • Enhanced patient education on controlled substances and reroutes during chats.
  • Managed over 60 daily chats, improving patient communication efficiency.
  • Verified insurance coverage and obtained authorizations for medical treatments effectively.
  • Ensured patient confidentiality by following strict data protection protocols.
  • Monitored health records for compliance, improving documentation accuracy and integrity.
  • Streamlined appointment scheduling processes, reducing patient wait times significantly.

Education

HIGH SCHOOL DIPLOMA -

Cypress Falls HS
Houston, TX

Skills

  • Call Center, Information Verification, Billing Inquiries, Customer Relations, Documentation and Reporting, Microsoft Office, Empathetic, Communication, Patient Education, Medical Data Collection, Scheduling, Attention to Detail, Patient Records Management, Multitasking, Data Entry, Service Scheduling

Timeline

Outreach Specialist

Datavant
03.2025 - Current

CUSTOMER SERVICE AGENT

Posigen
04.2023 - 03.2025

CUSTOMER SERVICE REPRESENTATIVE

Percepta
09.2022 - 04.2023

PATIENT CARE COORDINATOR

Circle Medical
11.2021 - 07.2022

HIGH SCHOOL DIPLOMA -

Cypress Falls HS