Experienced with guest and colleagues interactions. Highlighting great customer service skills with problem solving. Maintaining professionalism in a fast paced environment. Able to lift heavy objects also maintaining a great driving record.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Slot Attendant
Penn National Gaming, Hollywood Casino Columbus
Columbus, OH
09.2012 - 04.2026
Monitored slot machines for malfunctions and ensured proper operation.
Assisted patrons with machine usage and resolved technical issues promptly.
Maintained cleanliness and organization of gaming area to enhance guest experience.
Paid guest upon winning jackpots.
Education
Certificate - Massage Therapy
Everest Institute
Detroit, Mi
08.2006 - 06.2007
Kettering High School
Detroit, MI
Skills
For 14 years of employment at Hollywood casino Ive learned to listen to guest when there's an issue
be sympathetic
Give the guest my undivided attention
think before reacting
resolve issues with guests
Work great with other colleagues as well
Ive learned to work in this fast paced environment for 14 yrs