Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melono Ndongo

WALDORF,MD

Summary

Proudly offering over 10 years of service at WMATA, promoting effective communication with BOCC/ROCC. Proactive worker known for helping customers with questions and/or concerns. Knowledgeable in bus/station inspections and safety regulations. Results-driven with experience steering and directing all aspects of operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Station Manager

WMATA
07.2023 - Current
  • Open up the Train Station in a timely manner.
  • Assist customers with getting fare cards and/or adding money.
  • Inspect escalators and elevators.
  • Complete a daily station checklist.
  • Report ANY discrepancies in station conditions.
  • Complete STATION MANAGER Logbook daily.
  • Deliver outstanding customer service to customers.
  • Answer customers questions and direct them to the proper officials for ANY complaints.
  • Answer service phones.
  • Document and report ANY incidents/accidents to ROCC.
  • Assist injured/sick customers and contact proper personnel.
  • Make sure equipments are up to date and working properly.
  • Make sure station is free of any hazards , including the train tracks.
  • Wear and use proper PPE.
  • Make station announcements when needed.
  • When closing, do station check to make sure all customers have exited the station.
  • Properly lock station and report ANY personnel(s) there overnight.

Bus Operator

WMATA
11.2013 - 07.2023
  • Strategic Operator; made sure all blocks were covered and if not, ran those trips.
  • Reported bus issues to BOCC and mechanics for immediate scheduling of repair work.
  • Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
  • Immediately provided help to passengers in distress, contacting BOCC to report incident, bus location and passenger symptoms.
  • Maintained on time performance while operating safely under the rules, regulations, and company policies of the Authority.
  • Respond to customers needs and complaints
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.

Operator

Metro Access Transportation
07.2013 - 11.2013
  • Transport passengers to and from destinations.
  • Assist in entering and exiting vehicle.
  • Collecting fare
  • Responsible for properly restraining passengers

Field Technician Supervisor

Pepco
05.2011 - 07.2013
  • Applied company safety policies consistently when performing daily tasks.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Utilized handheld device to update work order status.
  • Trained new employees
  • Troubleshoot electrical problems
  • Oversee employees in field

Supervisor

Dollar Tree
06.2009 - 04.2011
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Scheduling
  • Answering service phones
  • Address customers needs and complaints
  • Established and enforced clear goals to keep employees working collaboratively.
  • Hired team members and trained in collaborative team environment.
  • Enforced company policies
  • Wrote reports outlining results to facilitate management decision making.

Education

Bachelor of Science - Criminal Justice

University of Maryland - College Park
College Park, MD
08.2012

Associate of Applied Science -

University of Maryland - College Park
College Park, MD
10.2010

High School Diploma -

Woodland Job Corp.
Laurel Md
03.2006

Skills

  • Bus Inspections
  • Communication and Interpersonal Skills
  • Incident/Accident Reporting
  • Commercial Drivers License CDL
  • PPE Use
  • Customer Service

Certification

  • Certified Field Technician
  • Customer Service (Class)
  • Back To Bus (Class)
  • Assault (Class)
  • Leadership Program

Timeline

Station Manager

WMATA
07.2023 - Current

Bus Operator

WMATA
11.2013 - 07.2023

Operator

Metro Access Transportation
07.2013 - 11.2013

Field Technician Supervisor

Pepco
05.2011 - 07.2013

Supervisor

Dollar Tree
06.2009 - 04.2011

Bachelor of Science - Criminal Justice

University of Maryland - College Park

Associate of Applied Science -

University of Maryland - College Park

High School Diploma -

Woodland Job Corp.

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Melono Ndongo