Melony Drennen
Jefferson Hills ,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Registration Specialist
Option Care
07.2023 - Current
- Upheld HIPAA regulations and standards for protecting patient information.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Promoted a positive work environment through active participation in team meetings.
- Explained financial responsibilities to patients as well as payment options and payment plans available.
- Communicates with patient referral sources, sales, pharmacy and nursing to coordinate services.
- Ability to run multiple portals.
- Data entry.
Patient Care Coordinator
Bioserenity
09.2009 - 02.2023
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Updated account information to maintain customer records.
- Scheduling coordinator for 5 hospital locations.
- Ensured all hospital accounts received the patient paperwork and insurance information on a daily basis.
- Mediator between the physician’s offices and patients.
Education
2 Years - Nursing
Vance Granville Community College
HendersonHigh School Diploma -
Northern Vance High School
Henderson, NC06.2002
Skills
- Patient Records Management
- Regulatory Compliance
- Organization and Time Management
- Interpreting Physician Orders
- Scheduling
- Coordinate Referrals
- Appointment Confirmation
- Customer Service
- Multitasking Abilities
- Professional Relationships
- Reminder Calls
- Documentation
Timeline
Patient Registration Specialist
Option Care
07.2023 - Current
Patient Care Coordinator
Bioserenity
09.2009 - 02.2023
High School Diploma -
Northern Vance High School
2 Years - Nursing
Vance Granville Community College
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