Melony Forcier
WARREN,RI
Summary
Accomplished Director of Operations at Belmont Capital, adept in strategic planning and execution, significantly enhancing operational efficiency and cost control. Proven leadership in mentoring teams for peak performance, with a keen focus on quality assurance and process improvements. Skilled in operations management and team collaboration, achieving substantial savings and operational excellence.
Overview
32
32
years of professional experience
Work History
Director Of Operations
Belmont Capital
04.2014 - 09.2024
- Oversaw daily operations of up to 12 locations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Trained and guided GM's under me to maintain high productivity and performance.
- Observed each GM's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Belmont Capital
08.1997 - 01.2024
- Movie theater General Manager for 27 years, managed up to 3 locations at once.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Created a positive work environment and high employee satisfaction and retention.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Internal Auditor
Belmont Capital
02.2002 - 04.2014
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Produced audit reports.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Planned annual audits, evaluating controls across national and international offices.
Machine Operator
Hodges Badge Company
02.1993 - 02.1999
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Cosmetology Certificate / License - Cosmetology
Lorretta's School of Cosmetology
East Providence, RI 1997
High School Diploma -
Warren High School
Warren, RI06.1992
Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Business Management
- Process Improvements
- Quality Assurance
- Cost Control
- Leadership training
- Performance Analysis
- Schedule oversight
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Staff Management
- Employee Development
- Customer Service Management
- Customer Service
- Employee Relations
- Effective leader
- Hiring and Onboarding
- Performance Improvements
- Organizational Structuring
- Proficient in Microsoft
- Employee Motivation
- P&L Management
- Budget Control
- Policy Development and Enforcement
- Management Team Building
- Delegating Work
- Staff Scheduling
- Scheduling
- Schedule Management
- Performance Evaluations
- Revenue Growth
- Business Forecasting
- Inventory Control
- Purchasing and planning
- Training Management
- Payroll Administration and Timekeeping
- Employee Scheduling
- Cost analysis and savings
Board of Tone (Theater Owners Of New England)
Attend annal board meeting, network with other exhibitors, as a member of board carry voting rights, attend annual 2 day conference and trade show.
Stay versed on potential laws and regulations that affect the theaters in our various states.
Timeline
Director Of Operations
Belmont Capital
04.2014 - 09.2024
Internal Auditor
Belmont Capital
02.2002 - 04.2014
General Manager
Belmont Capital
08.1997 - 01.2024
Machine Operator
Hodges Badge Company
02.1993 - 02.1999
Cosmetology Certificate / License - Cosmetology
Lorretta's School of Cosmetology
High School Diploma -
Warren High School