Melquan Thompson
New York
Overview
10
10
years of professional experience
Work History
Volvo Valet
Volvo Brooklyn Dealership
12.2024 - Current
- Greeting customers and providing friendly, helpful service
- Parking, retrieving, and transporting vehicles safely and efficiently
- Checking vehicles in and out, recording mileage and condition
- Assisting with shuttle rides and vehicle drop-offs
- Maintaining cleanliness and organization of the lot and loaner vehicles
- Handling keys and vehicles responsibly with attention to detail
- Coordinating with dealership staff to ensure smooth vehicle flow
- Providing excellent customer service and support as needed
Customer service/Check-In Agent
Inter-cruise Shoreside & Port Services
06.2023 - Current
- Welcome guests to the ship in which they are traveling.
- Check-in cruise passengers using various computer system
- Direct cruise passengers through the cruise terminal
- Assist cruise passengers with completing the necessary documentation and paperwork
- Verify citizenship documentation while assisting cruise passengers on and off various modes of transportation
Delivery Driver
Amazon
11.2023 - 11.2024
- Delivering a wide variety of items
- Following delivery driving routes and time schedules
- Loading, unloading packages & carrying them to customers residence or Business, Preparing, inspecting and operating the delivery vehicle
- Complete logs and report
- Follow DOT regulations and safety standards
- Safe driving and control of your vehicle at all times
- Comfortable driving in various weather conditions
- Use of handheld device to provide last mile carrier tracking information
- Ability to lift packages that are up to 50 pounds
- Strong customer service
On-Call Mover
Cliffs Moving Company
11.2021 - 04.2023
- Wrap furniture in protective material
- Pick up and deliver furniture
- Safely load and unload breakable items
- Assemble and place furniture as needed
- Load, pack and unload all items with care.
- Ensure that no items are damaged while moving to a new location.
- Take inventory of items and ensure that no items are lost during transportation.
Cashier
Dirty Bird
05.2015 - 03.2017
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Education
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Bread and Roses Integrated Arts
01.2011
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Washington Irving
New York, NY01.2013
Skills
- Proficient in touch sensitive Aloha, Microsoft Word, Excel, Slack and POS systems
- 8 Years Cashier and Customer Service experience
- Highly organized and detail oriented, Problem solver with strong work ethic and leadership skills
- Great Interpersonal and time management skills, Ability to work in fast paced environment
- Able to take direction and delegate responsibilities
Timeline
Volvo Valet
Volvo Brooklyn Dealership
12.2024 - Current
Delivery Driver
Amazon
11.2023 - 11.2024
Customer service/Check-In Agent
Inter-cruise Shoreside & Port Services
06.2023 - Current
On-Call Mover
Cliffs Moving Company
11.2021 - 04.2023
Cashier
Dirty Bird
05.2015 - 03.2017
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Bread and Roses Integrated Arts
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Washington Irving